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Greenpark · 3 months ago

Head of Delivery

United States

Full-time

Remote

Director/Executive

Greenpark is a global, award-winning, performance-driven content leader and brand publishing agency. The Head of Delivery is responsible for ensuring the successful delivery of client projects, implementing processes across the project management team, and leading the Delivery Team to maintain quality and financial health as the agency scales.

Marketing & Advertising

Responsibilities

To ensure the successful delivery of client projects – with central focus on quality and financial health of all projects, as the agency continues to scale

To implement processes across the project management team and ensure they are followed and optimised where needed

Overseas, manages, and develops the Delivery Team of 6 (PM to PD)

Oversees all project set-up & kick-offs, to ensure projects are off to a good start

Checks in regularly with projects (project managers, client leads, technical leads, product leads, whole teams, etc.) to unearth project issues early

Is the first point of escalation for project issues and works to resolve them with the team, the various project leads, and client stakeholders where necessary; escalates further to the as appropriate

Proactively builds relationships with client stakeholders and is available to provide guidance, issue resolution and comfort during important or challenging project stages

Contributes to new business activities, particularly pitch development and pitch delivery

Reviews all Cost Estimates before they are sent to the client to ensure ways of working, scope, deliverables, timelines and dependencies are set up for success

Is a champion for the mindset of contemporary ways of working (e.g. user-centred design, being transparent, delivering value early and often, collaboration, learning mindset, incremental and iterative delivery, etc.)

Supports efforts to optimise and document our ways of working

The Head of Delivery manages and leads the Delivery Team of 6, including career progression and process

Co-creates plans to improve skills, behaviours and mindset

Helps identify opportunities to grow and build on strengths. To do so, the Head of Delivery draws upon their commercial acumen and identifies opportunities to enhance margins and efficiency

Works alongside the Head of Client Services and the Talent Acquisition Team, and supports them with fee and contract negotiations for cost estimates, freelancer and supplier costs

Leads recruitment

Is the voice of the Delivery team, reporting to the Head of Operations

Ensures that the team is clear about the agency’s strategic direction

Helps us balance the needs of the business, our clients, and our people, as together we translate our strategy into action

Collaborates effectively in delivering against critical metrics for our business

Enforces Project Management best practice

Acts as single point of contact for all project management and delivery processes and ensures they are followed across teams and projects

Reviews and continuously improves PM systems/processes to ensure consistency, efficiency, effectiveness, and scalability across the Delivery Team and thus the agency overall