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PCF · 1 month ago

Logistics Routing & Optimization Analyst

New Jersey, NJ, USA

Full-time

Hybrid

Mid, Senior Level

$70K/yr - $100K/yr

6+ years exp

PCF is a company focused on logistics and optimization solutions. The Logistics Routing & Optimization Analyst ensures optimal output for client expansions and new onboarding while providing technical support and expertise. This role involves collaboration with various departments, data management, quality assurance, and training.

Delivery ServiceLogisticsTechnical Support

Responsibilities

Communicate with customers to ensure satisfaction and completion of existing and scheduled work requests

Provide weekly updates on defects management, projects, and other department activity pertinent to assigned customers

Attend and contribute to meetings/conference calls with all departments as scheduled

Ensure accurate delivery data by consistent, ongoing maintenance of address kick-outs, wild-cards and by correcting map errors by drawing in new streets

Assist with the configuration of the Dart system to fulfill the changing needs of our customers

Assist Operations staff to determine the best geographical boundaries

Provide impact analysis and new routing solutions for Operations using current and potential client data

Analyze existing route structures and eliminate inefficiencies while utilizing pre-set parameters

Create, Update and Maintain plant work area designs

Validate routing and/or configuration changes to plant’s territory and/or plant’s data by reviewing nightly production route books or other data artifacts

Test new or changed Dart application functionality, document results, and provide detailed feedback to Application Development and IT Operations teams to fix discovered issues

On-site training with our Operations teams following their overnight schedule

Assist with the development and continuous enhancement of Dart training materials and programs

Contribute to training sessions as needed, especially for custom features or specialized use cases pertinent to specific customers – either in person, using Microsoft Teams or similar tools

Effectively communicate changes in Dart functionality to the user community

Follow written Standard Operating Procedures, troubleshooting steps and techniques to resolve issues by phone and email

Perform end to end incident management ownership in Fresh Service tracking system. Create complete and detailed tickets to ensure user needs and requests are communicated accurately

Act as customer liaison by providing regular ticket status to the customer/user

Other duties as assigned

Qualification

Dart functionalitySoftware application testingDistribution/logistics knowledgeMS Office SuiteData configuration skillsMapping applicationsOrganizational AgilityProblem SolvingTime ManagementWritten Communications