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High's · 1 month ago

Shift Leader - Eldersburg, MD

Eldersburg, MD, USA

Full-time

Onsite

Mid Level

$16/hr - $17.50/hr

High's is seeking positive individuals that are looking to lead a team in a successful retail operation. The Shift Leader is responsible for supporting the Store Manager in daily operations, ensuring customer satisfaction, and maintaining brand standards.

Retail

Responsibilities

Support High’s Store Manager in the day-to-day store operations

Be a key partner in meeting performance and profit goals

Ensure exceptional customer experience and support the vision of being "Fast, Fresh & Friendly" neighborhood store

Maintain and drive high standards and expectations around food quality, customer service, food safety and store cleanliness by empowering store employees

Supervise the day-to-day tasks of all store employees

Provide superior customer service to all customers: greeting, assisting, suggesting up-selling and thanking each customer

Ensure adherence to all Food Service Program procedures and standards, overseeing the successful daily operations and sanitation requirements of the program

Motivate, encourage, and challenge customer service representatives

Lead by example to ensure all daily tasks are completed in the store

Appropriately delegate tasks to Customer Service Representatives and follow as necessary

Enforce established daily operating procedures to maintain a clean, adequately stocked, organized and well-kept store to provide positive customer experiences

Qualification

Food Service ExperienceSupervisory ExperienceServSafe CertificationAnalytical SkillsCommunication SkillsCustomer ServiceOrganizational SkillsFlexibility

Required

High School Diploma or Equivalent

Must be at least 18 years old

Strong communication skills, with the ability to effectively communicate with employees, customers, and vendors

Strong analytical and organizational skills

Ability to lift to 50 lbs

Reliable transportation

Ability to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required

Flexibility is key to the success in this role

Retail environment with occasional exposure to unpleasant working conditions including dust, extreme temperatures, and potential contact with petroleum and/or cleaning products

Spend most of the shift standing with frequent bending and lifting

In inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations