Procurify · 1 month ago
Customer Success Manager, Scale
United States
Full-time
Remote
Mid Level
CAD$60K/yr - CAD$75K/yr
3+ years expProcurify is an AI-enhanced procurement and AP automation platform for the mid-market. They are seeking a Customer Success Manager, Scale to manage a large portfolio of SMB accounts, ensuring customer satisfaction and driving growth through strategic engagement and relationship building.
Cloud ComputingEnterprise SoftwareFinTechProcurementSaaSSoftwareSupply Chain Management
Responsibilities
A large number of SMB customers (anywhere from 125-200 customers) are focused on retention and growth
Managing multiple customer relationships at scale using a digital-first strategy
Designs, executes, and optimizes automated playbooks and digital engagement journeys to drive adoption, retention, and expansion
Leverages customer health dashboards and product analytics to proactively identify adoption gaps, low-usage trends, and potential churn risks; deploys automated health checks and targeted nudges to guide customers toward desired outcomes
Advocate for clients internally, collaborate with cross-functional teams to address customer needs and resolve issues
Challenge the status quo and leverage automation and technology to seek out operational efficiencies
Work closely with other sub teams with CX to share feedback, areas of improvement and recognition
Work with CX team closely to understand the customer journey and how we can continuously show value to our customers
Team player for fellow team members; strategize, brainstorm and think outside of the box to promote best practices and areas of improvement
Live the Procurify values!
Qualification
Required
3+ years of Customer Success experience in a SaaS environment
Experience working with a large book of customers (125+)
Strong analytical skills; able to interpret dashboards, usage signals, and customer health trends
Comfortable with CS tools (e.g., Vitally, Salesforce, in-app messaging, automation platforms)
Excellent triage skills—knows when to apply 1:1 support vs. scalable, digital-led engagement
Self-starter attitude and naturally thinks outside the box
Excellent written and verbal communication skills, both internally and externally
Successful experience speaking and presenting to customers and stakeholders
Customer-centric mindset; challenges the status quo and finds a better way
Proven track record of growing and developing customers, with a keen ability to understand a client's needs and suggest solutions to retain and enhance growth opportunities
Understands our buyer personas and the needs / “pains” of our target market
Excellent attention to detail
Keeps up to date on trends and news from the industry, our competitors, and our target market
Comfortable working independently as well as part of a team in a fast-paced environment
For customer-facing roles, maintains an up-to-date LinkedIn profile and ensures it is refreshed upon joining, to reflect their role at Procurify and help maintain a consistent, professional presence across our GTM team
Benefits
Flexible working: We’re a remote-first organization with flexible working hours. Work anywhere from within Canada or the US!
Unlimited responsible time off: Work hard, play harder. All team members can take advantage of our unlimited responsible time off policy.
Extended health benefits: We prioritize our team’s health and well-being. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account.
Community initiatives: We have a strong commitment to giving back to our communities, including regular volunteer days, our Donate Your Day program, and education lunch and learns.
Stock options: Everyone has a chance to own a part of Procurify with our competitive stock program.
Company
Procurify
AI-enhanced procurement & AP automation platform for the mid-market. We make it easy for organizations to control spend & save money.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$101.79MKey Investors
CIBC Innovation BankingInformation Venture PartnersRuna Capital
2024-10-30Series Unknown· $20M
2023-10-17Series C· $50M
2019-06-19Series B· $19.59M
Leadership Team
Chad Gaydos
Chief Executive Officer
Aman Mann
Co-Founder & Chief Strategy Officer
Recent News
2025-10-09
Company data provided by crunchbase