Emerson College · 13 hours ago
Assistant Director, Financial Aid (Undergraduate)
Greater Boston
Full-time
Onsite
Mid Level
$59K/yr - $72K/yr
3+ years expEmerson College is a community-focused institution seeking an Assistant Director of Financial Aid. This role involves providing operational financial aid support to students and parents, coordinating various financial aid processes, and ensuring accurate communication regarding financial aid eligibility and packages.
Education
Responsibilities
Meet with prospective and enrolled students as requested to discuss financial concerns, answer questions about financial aid awarding and eligibility, and review alternative resources to finance education costs
Complete file review process, including the federal verification process
Review submitted documentation for accuracy and completion
Manage applications for students who submitted multiple financial aid applications
Assist with awarding need-based and non-need-based aid; adjust budgets and aid packages as appropriate for students in special programs
Find and analyze any discrepancy or area of conflicting information as it relates to a student’s record or financial aid application and request the necessary documentation to correct these issues
Counsel matriculated students in the event of a financial crisis, assisting them to review their options to appeal for additional aid and requesting supporting documents to recalculate their financial need based on their changed situation
Counsel new families during the application process through the financial aid procedures; continue to work with them as the student deposits and enrolls
Coordinate financial aid appeals, making recommendations to the Director of Financial Aid
Process all aspects of specific federal or institutional programs, reviewing all documentation in a timely manner to ensure that students receive the appropriate level of funding
Provide outreach to students about registration plans that might need adjustments to their financial aid based on their registration
Serve as the main point of contact for one or more federal, state, or institutional programs; liaise as necessary with the appropriate federal, state, or Emerson departments and authorities to ensure that students receive the appropriate level of funding and funds are reconciled monthly. Programs could include one or more of the following: state aid, veterans benefits, the Federal Pell Grant, Global Pathways Programs, Study Abroad, specialty institutional funds, etc
Perform general administrative tasks
Provide guidance and training to other staff members as required
Perform other miscellaneous duties as assigned
Qualification
Required
Minimum of 3 years of experience in higher education, human resources, finance, accounting and/or strong customer service setting required; 2-4 years of experience in a financial aid department is preferred
Exceptional accuracy and attention to detail required
Broad understanding of Student Financial Services general services, procedures, and policies
Ability to handle difficult phone calls and student meetings by communicating information clearly and compassionately
Self-starter with excellent interpersonal communication and problem-solving skills
Strong customer service skills and the ability to engage with students and parents in a patient and positive manner
Good organizational skills with the ability to maintain multiple projects simultaneously and to prioritize tasks
Ability to handle stressful situations in a courteous and professional manner
Ability to engage well with a diverse population
The ability to communicate continuously, orally and in writing, with students, families, co-workers, and supervisors is essential
Preferred
Bachelor's Degree preferred
2-4 years of experience in a financial aid department is preferred
Experience with financial aid/student information system software (knowledge of Banner and/or Workday Student is preferred)
Fluency in a second language preferred
Benefits
Outstanding health plans with limited out-of-pocket expenses
Dental plans
Generous time-off programs
403(b) retirement benefit with a 9% employer contribution once eligible
Life and disability coverage
Commuter offerings
Company
Emerson College
Emerson College, Boston is a school in Boston.
201-500 employees
H1B Sponsorship
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Funding
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