Henrico, Parham & Retreat Doctors' Hospitals · 15 hours ago
Switchboard PBX Operator PRN
Richmond, VA
Part-time
Onsite
Entry, Mid Level
2+ years expHenrico, Parham & Retreat Doctors' Hospitals is part of HCA Healthcare, a leading provider of healthcare services. They are seeking a Switchboard PBX Operator PRN to manage incoming calls, assist with outgoing calls, and provide support to hospital visitors while ensuring safety protocols are followed.
Hospital & Health Care
Responsibilities
Promptly answer all incoming and assist in placing out-going calls
Overhead page appropriate personnel
Greet all hospital visitors and providing accurate hospital directions
Respond to code phone or code wall panel alarms, taking priority over any calls except the fire alarm, making sure that appropriate personnel are notified
Monitor fire panel alarms and phones where applicable, contacting the fire department and appropriate personnel when needed
Answer hospital visitor questions and complaints, seeking guidance from Director of Security as appropriate
Place and process long distance and Watts Line Calls for various departments and doctors' offices
Assist patient rooms by advising how to place local and long distance calls and assisting extensions in determining proper billing in getting outside lines
Process, forward and deliver patient mail and flowers with assistance from volunteer staff
Qualification
Preferred
2 to 5 years' experience switchboard operator/customer service experience is preferred
Medical terminology is a plus
Benefits
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Fertility and family building benefits through Progyny
Free counseling services and resources for emotional, physical and financial wellbeing
Family support, including adoption assistance, child and elder care resources and consumer discounts
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan
Retirement readiness and rollover services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Company
Henrico, Parham & Retreat Doctors' Hospitals
Specializes in trauma, cardiovascular and neurological care, women’s health, oncology, and groundbreaking diagnostic imaging.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Marwan C.
ACFO
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