MetLife · 2 days ago
Account Manager
St Louis, MO
Full-time
Onsite
Mid Level
$75K/yr - $85K/yr
3+ years expMetLife is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits, and asset management. The Account Manager role serves as a key point of contact for brokers, supporting sales partners and ensuring customer satisfaction through relationship management and service delivery.
Asset ManagementFinancial ServicesInsuranceLife InsuranceRisk Management
Responsibilities
Directly aligned to assigned distributions’ book of business for 2-5K lives
Accountable for building and maintaining strong relationships with broker account teams and clients as needed to ensure satisfaction and loyalty
Facilitate weekly calls with internal partners who share common broker/customer relationships to ensure deliverables are met
Serve as the single point of contact with overall accountability for broker service-related customer inquiries and escalations, and work with internal partners to meet expectations and resolve all concerns including but not limited to experience reports and broker commissions
Accountable for identifying opportunities to cross sell additional products and re-enrollment opportunities to increase participation/revenue, in collaboration with Account Executive , and Underwriting
Accountable for leading and coordinating customer and broker facing meetings either in person or virtually including stewardship and renewals in partnership with Account Executive and Client Service Consultant
Track the performance of the services provided, analyze results and provide insights and recommendation for improvement. Present results, along with other members of the MetLife account team, at Broker Stewardship
Actively participate in finalist meetings for prospective customers and implementation meetings, as needed
Demonstrate strong customer-specific product knowledge and provide consultative assistance regarding potential plan changes to customer benefit plans, while staying informed of specific customer activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.)
Responsible for book of business renewal oversight and persistency and profitability outcomes, in coordination with Account Executive and Underwriter
Develop and execute targeted marketing and education campaigns showcasing expertise, demonstrating value, and keeping clients engaged
Maintain accurate customer information, references, and account plans in salesforce.com, in collaboration with Client Service Consultant
Ensure timely submission and validation of Broker of Record (BOR) changes
Additionally, ensure all compliance requirements are met
Qualification
Required
3+ years related experience, such as account management or customer service working in a fast paced, complex environment
Strong group benefits product knowledge and a knowledge of plan designs, benefit features and how claims are paid
Proactive customer-focused mindset with strong focus on customer satisfaction and obtaining results
Proven ability in building relationships both internally and externally with people at all levels of the organization
Ability to analyze data to influence and execute on renewal decisions
Excellent presentation skills, oral and written communication skills with ability to lead team meetings
Attention to detail with critical thinking and problem-solving skills to deliver client focused solutions
Strong commitment to meeting metrics
Proficient computer navigation skills and ability to work in multiple systems simultaneously (Microsoft suite, different company platforms)
Proficient experience using Salesforce
High School diploma
Must already hold or be able to obtain State Life, Accident and Health license within 90 days of date of hire
Regular travel in local market (estimated 20-25%)
Preferred
Bachelor's degree in related field
5+ years related account management or customer service experience in the insurance industry
Strong understanding of industry marketplace and legal developments
Benefits
Comprehensive health plan that includes medical/prescription drug and vision
Dental insurance
No-cost short- and long-term disability
Company-paid life insurance
Legal services
Retirement pension funded entirely by MetLife
401(k) with employer matching
Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance
Employee Assistance Program (EAP)
Digital mental health programs
Parental leave
Volunteer time off
Tuition assistance
Company
MetLife
MetLife is a provider of insurance, employee benefits, and financial services .
10001+ employees
H1B Sponsorship
MetLife has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (164)
2024 (108)
2023 (113)
2022 (155)
2021 (75)
2020 (81)
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-20Post Ipo Debt· $500M
2000-04-14IPO
Leadership Team
Michel A. Khalaf
President & CEO, MetLife, Inc.
Koley Corte
Senior Vice President & Chief Marketing Officer - Institutional, Regional, Global Insights+Analytics
Recent News
Insurance News in the United States
2025-12-13
2025-12-03
2025-12-02
Company data provided by crunchbase