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Nordic Global · 2 weeks ago

Director, ServiceNow Implementation – Advisory Services

United States

Full-time

Remote

Director/Executive

10+ years exp

Nordic Global is seeking a Director, ServiceNow Implementation – Advisory Services to lead and develop advisory solutions projects. This role involves managing teams, ensuring project success, and serving as a key liaison between clients and consultants while also engaging in solution development and sales enablement.

Information ServicesInformation Technology

H1B Sponsor Likely

Responsibilities

Managing, mentoring and developing solutions team staff; making solution-specific hiring decisions as solution and Nordic growth dictates

Partner with Advisory Services leadership to support the overall performance of the service line; support service line vision and initiatives, establish goals, and report achievement progress

Oversee and participate in ensuring project success, including building strong client and consultant relationships, completing regular client and consultant check-ins, reviewing status reports, providing recommendations and best practices, and identifying and mitigation project risks

Act as point of escalation for project team and client; perform services directly for clients as necessary

Support pre-sales scoping and solution design activities in close partnership with internal sales and solutions teams, including the creation of customized sales presentations, messaging and content

Serve as a thought leader for the service line, creating webcasts, podcasts, white papers, and blog posts to educate prospective and existing clients

Research healthcare technology-related topics and continued learning by attending seminars, tradeshows, and other pertinent events to help grow the business, and ensuring new learnings are incorporated into standard methodology and strategy

Stay abreast of the latest technology, regulations, and news relating to healthcare technology IT, continuously evaluating market for opportunities that supersede competitors’ products

Oversee solution development, creation, and refining, ensuring the strength of product offerings

Engage with ServiceNow as a vendor/partner to maintain and educate others at Nordic on updates to methodologies, product changes and best practices

Educate clients and consultants on Advisory Solutions offerings including teaching internal Nordic classes

Work on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested

Qualification

ServiceNow ImplementationITSM SoftwareAgile DeliveryITIL v3/v4 CertificationHealthcare Systems ExperienceCustomer Service SkillsCollaboration ToolsTime ManagementAttention to Detail

Required

Bachelor's degree in related field, post graduate degree strongly preferred

10+ years' related experience including 5 years management capacity

Experience leading service-oriented teams, scaling appropriately to successfully manage growth required

Able to positively influence and engage consultants and clients, generating interest and enthusiasm for the service line

Solution-oriented; skilled in grasping the essentials in complex situations, anticipating client needs, and conceptualizing both problems and solutions

Strong customer service attitude and skillset

Strong understanding of ITSM software and ITSM software implementation services required

Proven ability in time management with strong attention to detail

Experienced in talking comfortably with individuals at all levels of an organization in groups or individually and with C-suite and senior leadership

Demonstrated ability to work independently and collaboratively

Must demonstrate and embody Nordic's maxims

Proficient with Microsoft Office products and other collaboration tools, including virtual meeting and cloud technologies

Demonstrated ability to work under pressure and within time constraints

Preferred

Experience implementing ITSM products using Agile delivery with healthcare systems preferred

ITIL v3/v4 Expert and/or Master level certification(s) preferred

Company

Nordic Global

Nordic Global is an information technology company.

Founded in 2010

Louisville, Kentucky, USA

1001-5000 employees

https://www.nordicglobal.com

H1B Sponsorship

Nordic Global has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (6)

2024 (10)

2023 (1)

2022 (3)