Dandy · 15 hours ago
Sr Manager, Global Customer Success Operations
United States
Full-time
Remote
Senior Level
7+ years expDandy is transforming the dental industry through technology and is seeking a Senior Manager, Global Customer Success Operations to lead their Training organization. This role involves overseeing training teams, managing global training operations, and collaborating with cross-functional teams to enhance customer experiences and operational efficiency.
Artificial Intelligence (AI)CADDentalHealth CareIndustrial AutomationLogisticsManufacturingSoftware
Responsibilities
Lead and develop a team of Training and Operations Managers overseeing field, virtual, and international trainers. Drive performance through clear OKRs, coaching, and accountability frameworks
Own global training operations, including capacity planning, scheduling, and resource allocation, ensuring teams are deployed efficiently to meet business objectives across multiple regions and time zones
Define and track KPIs that measure onboarding quality, efficiency, and trainer productivity, using data to inform continuous improvement and resource planning
Build leadership capability within the Training organization — hiring, mentoring, and developing managers to become exceptional people leaders
Collaborate cross-functionally with Sales, Customer Success, Product, and Clinical teams to align training programs with evolving business needs and customer feedback
Oversee end-to-end training logistics and capacity planning, ensuring seamless execution across multiple time zones and delivery formats
Identify and address operational bottlenecks across teams, processes, and systems; implement process improvements to drive standardization and scalability
Champion the customer experience through consistent, high-quality onboarding that builds trust, confidence, and adoption
Leverage data from multiple sources (Performance dashboards, LMS, feedback surveys) to drive operational excellence, and enhance overall team effectiveness
Qualification
Required
7+ years of experience in operations, training, or customer experience leadership roles within a high-growth or large-scale organization
Proven success as a 'manager of managers', leading multiple teams and developing strong people leaders
Strong operational and analytical mindset, with deep experience using performance data to guide team coaching, quality, and capacity decisions
Experience scaling global teams and building consistency across regions, delivery modes (virtual and field), and customer types
Highly process-oriented, with a track record of creating and improving cross-functional workflows
Excellent stakeholder management and communication skills, capable of influencing across functions and levels
Strong customer empathy and understanding of how to translate customer needs into operational solutions
Comfort operating in ambiguity, with a willingness to roll up your sleeves to solve complex problems
Preferred
Experience in healthcare, SaaS, or high-touch B2B environments is preferred
Familiarity with global or multilingual teams, especially across North America and Europe
Benefits
Healthcare
Dental
Mental health support
Parental planning resources
Retirement savings options
Generous paid time off
Company
Dandy
More than a dental lab—Dandy is a tech-powered, end-to-end solution delivering high-quality, customized restorations at scale.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
GreenoaksPrimary Venture Partners
2025-05-02Series D
2022-08-17Series C
2022-01-20Series B
Leadership Team
Daniel Hanover
Co-Founder, Chief Executive Officer, Chief Technology Officer
Toni Oloko
Co-Founder
Recent News
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