Mount Sinai Health System · 1 month ago
Patient Service Representative - Call Center- Hicksville, Long Island, New York, HYBRID, Full Time, Days, Offsite
New York, NY
Full-time
Hybrid
New Grad, Entry Level
$18.04/hr - $25/hr
0+ years expMount Sinai Health System is one of the largest academic medical systems in the New York metro area, dedicated to delivering outstanding patient care. The Offsite Patient Service Representative serves as a patient liaison, providing administrative support and ensuring a high level of customer service in the access center.
Health CareHospitalMedical
Responsibilities
Provides front line contact for the department/neighborhood by answering telephones, directing and responding to callers, relaying messages to appropriate recipients and greeting patients and visitors with the highest level of customer service
Provides clerical and administrative support to physicians and is a liaison between departments
Helps direct patients to appropriate setting and facilitates patient flow
May schedule appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered
Ensures patients are prepared for their appointment by informing the caller of items to bring to their appointment and of the appropriate practice policies
Possesses an understanding of when to escalate calls to a supervisor
Answers the telephone promptly and in a polite and professional manner to meet Mount Sinai Hospital and Mount Sinai Doctors Long Island customer service standard of excellence
May check patients in or out, collect co-pays, scan insurance cards and ensure other required documents are reviewed and signed
May schedule radiology testing/procedures in EIDX, EPIC and RIS according to department guidelines
May schedule and confirm testing, surgeries and procedures according to department guidelines
Ensures all documents are appropriately documented and maintained in the electronic medical record; scanning op reports, test results, home care and any other forms
May schedule and maintain calendar for meetings and/or appointments
May instruct patients and assist them in navigating MyChart
May acquire insurance pre-authorization/referrals from managed care plans for all required services, admissions, procedures, diagnostic tests and medications
Notifies Administrator, Director of Revenue Cycle, Practice Manager or Supervisor of any particular insurance issues or updates
May provide coverage for other staff as assigned during PTO or leaves of absence
May enter telephone encounters into the electronic medical record (EMR) system through the use of the appropriate Epic Smart Text
May enter auto faxes received from Pharmacies for medication requests via telephone encounters into the electronic medical record (EMR) system through the use of the appropriate Epic Smart Text
May open, sort and prioritize mail. Coordinates pickup and delivery of packages, orders and other materials as required
Demonstrates the ability to meet quality assurance requirements and other qualitative / quantitative key performance metrics
Performs other duties as assigned
Qualification
Required
HS/GED required
0-2 years experience in a physician practice or hospital setting providing administrative support functions
comfort level in patient interaction
understanding of maintaining patient confidentiality
MS Office Suite: Intermediate
Epic and IDX or other EHR
Able to work independently
Must have excellent customer service skills
Able to work well with patients, visitors, physicians and colleagues
Must have excellent verbal communication & listening skills
Knowledge of managed care plan requirements
Ability to organize and prioritize and work with a team
High level of accountability and responsibility
Able to maintain confidentiality and deal with sensitive information
Preferred
some college preferred
Company
Mount Sinai Health System
Mount Sinai Health System delivers integrated medical care, research, and medical education through its network.
10001+ employees
H1B Sponsorship
Mount Sinai Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (26)
2022 (20)
2021 (6)
2020 (20)
Funding
Current Stage
Late StageTotal Funding
$41.9MKey Investors
National Institutes of HealthHearst Health Prize.Multiple Myeloma Research Foundation
2024-11-11Grant· $7M
2024-06-06Grant· $0.1M
2023-11-02Grant· $7M
Leadership Team
Vincent Tammaro
Executive Vice President and Chief Financial Officer
David Feinberg
Senior Vice President, Chief Marketing and Communications Officer
Recent News
Digital Journal
2026-01-08
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