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BIG Language Solutions · 1 week ago

Language Interpreters – Tagalog/Cantonese/Mandarin/Vietnamese

Houston, TX

Full-time

Onsite

Entry Level

$22/hr - $28/hr

1+ years exp

BIG Language Solutions is seeking a skilled and experienced Language Interpreter fluent in Tagalog, Cantonese, Mandarin, Vietnamese, and English to join their customer support team. The role involves facilitating verbal communication between English-speaking clients and non-English-speaking customers through real-time interpretation, ensuring clarity and professionalism.

Translation Service

Responsibilities

Provide real-time, consecutive or simultaneous interpretation between English and any of these languages Tagalog/Cantonese/Mandarin/Vietnamese during customer calls

Assist U.S. customers in resolving queries, issues, or concerns in a courteous and efficient manner

Accurately relay information without adding, omitting, or distorting the meaning

Handle confidential and sensitive information with discretion and professionalism

Maintain high-quality standards in interpretation, ensuring clarity, tone, and context are preserved

Work closely with team leads and QA to continuously improve communication quality and customer satisfaction

Adhere to call handling metrics, quality benchmarks, and compliance requirements

Stay updated with any cultural nuances, terminology, or client-specific information relevant to interpreting services

Qualification

Fluency in TagalogFluency in CantoneseFluency in MandarinFluency in VietnameseFluency in EnglishLanguage interpretation experienceCall center experienceListening skillsNote-taking skillsCultural sensitivityCRM toolsCall center softwareInterpersonal skillsCommunication skills