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First American · 2 weeks ago

Inbound Inside Sales Representative

Iowa, United States

Full-time

Onsite

Entry Level

1+ years exp

First American is a company that values its people and offers a range of home warranty products and services. The Inbound Inside Sales Representative will be responsible for answering inbound calls from customers, providing information, and processing contracts and changes while ensuring high-quality customer service.

Financial ServicesInsuranceProperty InsuranceReal EstateReal Estate Investment

Responsibilities

Answer calls from inquiring homeowners, existing customers, agents, brokers and title/escrow customers

Troubleshoot inbound calls from existing customers (as indicated above) and redirect calls to proper departments as required

Process Real Estate Applications/contracts

Process various contractual changes, such as renewals, new contracts, option ads, drops contract exclusions, cancellations and credit card updates

Process auto-renewal preventions

Process and send Real Estate invoices as required

Process seller’s coverage cancelation/Overcome cancelation requests

Verify and update all homeowner contact information and ensure detailed documentation of customer or contact interaction

Consistently perform compliant wrap-ups

Maintain consistent knowledge of company (FA and Alliance) products, version updates, pricing, promotions and broker agreements

Keep abreast of industry, contract coverage and limits, process and procedures

Qualification

Customer service skillsCommunication skillsHome warranty knowledgeOrganizational skillsBasic math skillsWindows knowledgeMicrosoft Office knowledgeTyping speedTeamwork skillsProblem solving