Freshworks · 1 month ago
Director - Corporate Travel & Expense
San Mateo, CA, United States
Full-time
Onsite
Director/Executive
$141K/yr - $202K/yr
10+ years expFreshworks is a company focused on building uncomplicated service software that enhances customer and employee experiences. They are seeking a detail-oriented Director of Corporate Travel and Expense to build, manage, and scale global T&E programs, ensuring cost savings, policy compliance, and an enhanced traveler experience.
CRMInformation ServicesInformation TechnologySaaSSoftware
Responsibilities
Design, implement, and lead the global corporate T&E strategy, ensuring seamless, cost-effective, and compliant travel for all employees across all regions
Serve as the primary internal subject matter expert for all travel and expense policies, systems, and procedures
Proactively monitor emerging travel risks, trends, and technologies to ensure the program remains best-in-class
Propose and communicate changes and improvements to our senior leadership team as well as our employees
Drive our transition to a new Travel Management Company (TMC) and Online Booking Tool (OBT) and ensure it works well across all countries where we have employees
Oversee and manage the global travel and expense budget, identifying areas for optimization and delivering tangible cost savings year over year
Run in-depth analytics and generate comprehensive reports for the FP&A team and senior leadership, highlighting spending trends, compliance rates, and ROI of vendor relationships
Manage all vendor relationships, leading negotiations and contract management for major service providers, including airlines, global hotel chains, and TMCs
Support the implementation of a new expense management tool (final selection still to be decided) and ensure it is set up to be most user friendly across the globe
Manage the relationship and continue to optimize the expense management platform to maximize efficiency and user experience
Lead the strategic assessment, implementation, and oversight of a future corporate card program, including card set-up, distribution, and policy compliance protocols
Collaborate closely with the Meetings & Events team to provide strategic support, vendor leverage, and T&E policy guidance for large internal and external events
Negotiate contracts with large hotels and work with the TMC or third party vendors to coordinate all employees traveling to these events
Partner with HR and Legal to ensure T&E policies are consistent, fair, and adhere to all global regulatory and labor laws
Develop a tailored strategy for ground transportation (cab and ride-share) in India to ensure safety, cost control, and compliance
Act as the final approval point for all complex travel exceptions, ensuring fairness and strict adherence to internal controls
Qualification
Required
Exceptionally detail-oriented with a proven ability to manage complex policies, contracts, and financial data with meticulous accuracy
Strong analytical proficiency with an ability to analyze complex datasets, benchmark with other companies, and run financial analyses to translate raw data into actionable business intelligence
Customer service focused with a history of balancing corporate compliance/cost controls with a positive, supportive, and efficient traveler experience for employees and executives
10+ years of experience in Corporate Travel Management, Global Expense Operations, or Procurement, with at least 3 years in a leadership/Director role overseeing a global program and team
Knowledge of India travel processes and Government regulations
Expert-level knowledge of major expense management systems
Proven track record of successful negotiation and contract management with major travel vendors (airlines, hotels, TMCs)
Bachelor's degree in Business, Finance, Accounting, or a related field preferred
Requires occasional international travel (1 - 2 times per year) to meet with global teams and key vendors
Benefits
Multiple options for dental, medical, vision, disability and life insurances
Equity + ESPP
Flexible PTO
Flexible spending
Commuter benefits
Wellness benefits
Adoption and parental leave benefits
Company
Freshworks
Freshworks is building and delivering online cloud-based software-as-a-service that provides helpdesk support with automation solutions.
1001-5000 employees
H1B Sponsorship
Freshworks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (23)
2023 (7)
2022 (11)
2021 (10)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$484MKey Investors
Steadview CapitalPeak XV PartnersTiger Global Management
2021-09-21IPO
2020-01-01Secondary Market· $85M
2019-11-04Series H· $150M
Leadership Team
Dennis Woodside
CEO, President
Shan Krishnasamy
Co-founder and CTO
Recent News
2026-01-19
2026-01-17
womenentrepreneursreview.com
2026-01-11
Company data provided by crunchbase