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LLH Healthcare · 1 month ago

Customer Service Associate- Call Center

Birmingham, AL, US

Full-time

Onsite

New Grad, Entry Level

$22/hr - $25/hr

LLH Healthcare is a company focused on providing quality healthcare services, and they are seeking a Customer Service Representative in their Call Center. This role involves assisting customers with inquiries, providing solutions, and ensuring customer satisfaction through effective communication and support.

Insurance

Responsibilities

Respond promptly and professionally to incoming customer calls and inquiries

Identify customer needs and provide appropriate solutions or escalate issues as required

Document all customer interactions accurately in the company’s CRM system

Follow up with customers to ensure their issues are resolved satisfactorily

Maintain up-to-date knowledge of company products, services, policies, and procedures

Collaborate with team members and other departments to improve customer experience

Adhere to call center scripts and guidelines while personalizing interactions to meet customer needs

Meet or exceed individual and team performance metrics, including call handling time and customer satisfaction scores

Qualification

Customer service experienceCommunication skillsCRM software proficiencyMultichannel support experienceBilingual abilitiesMultitasking skillsProblem-solving skillsConflict resolution experienceTime management