Zurich North America · 2 weeks ago
Inbound, Claims Call Center Representative
Chicago, IL
Full-time
Hybrid
New Grad, Entry Level
$21.21/hr - $21.21/hr
0+ years expZurich North America is a leading multi-line insurer serving a diverse customer base. They are seeking confident and outgoing Customer Care Professionals to join their Claims Call Center team, where the role involves processing claims, resolving inquiries, and providing customer care support.
CommercialFinancial ServicesInsurance
No H1B
Hiring Manager
Michael Marzano
Responsibilities
Process clients’ first notice of loss claim reports received through Zurich’s phone & non-phone reporting options in a timely and accurate manner
Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others in order to provide an effective service and clear advice to colleagues and customers
Liaise with internal and external clients in order to exchange information, clarify facts, and resolve queries and/or problems efficiently
Provide feedback and recommendations to the team in order to improve the quality of customer care
Follow procedures to ensure adherence to the company’s risk and compliance policies
Qualification
Required
High School Diploma or Equivalent
+6 months Customer Service experience
Data entry experience
Designated workspace free from noise and other distractions
Minimum internet connection via stable, high-speed internet connection of at least 5 Mbps up and 10 Mbps down
Preferred
6 months call center experience
Strong data entry skills and the ability to type 32 WPM or more
Demonstrated proficiency in Windows based operating systems and Microsoft office
Ability to navigate multiple computer screens and browsers quickly and accurately
Strong comprehension skills, professional demeanor
Solid oral & written communication skills
Demonstrated strong attention to detail and solid problem-solving skills
Insurance knowledge preferred
Benefits
Annual Merit Increase & Bonus Opportunity
Opportunity Potential for Overtime Pay
Amazing PTO
401K Match
Medical, Vision & Dental
Company
Zurich North America
Zurich American Insurance is an international commercial property-casualty insurance provider. It is a sub-organization of Zurich Insurance Group.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
James Bracken
Chief Financial Officer
Ann Chai
Chief Risk Officer
Recent News
2026-01-06
2026-01-06
2025-12-25
Company data provided by crunchbase