Old National Bank · 1 month ago
Wire Services Specialist II
US-IN-Evansville
Full-time
Onsite
Entry, Mid Level
$17/hr - $27.50/hr
2+ years expOld National Bank has been serving clients and communities since 1834, and they are seeking a Wire Services Specialist II to join their Wire Transfer Department. This role is primarily responsible for processing incoming and outgoing domestic and foreign wire transfers accurately and timely, while ensuring compliance with established policies and procedures.
BankingFinancial ServicesWealth Management
Responsibilities
Follow departmental policies and procedures, specifically regarding compliance and customer confidentiality
Monitor the flow of wire transfers to and from the Bank through the Federal Reserve FedWire System
Accountable for timely and accurate initiation, verification, and releasing of Fed wire payments to and from the Federal Reserve System and Correspondent Banks efficiently within internal policy standards
Ensure proper disclosures are prepared for all International Consumer Remittance wires in compliance with Reg E
Monitors incoming and outgoing wire suspicious activity and reports to Wire Department management and Corporate Security as applicable
Assist the bank in combating fraud by monitoring the status of wires with our online OFAC (Office of Foreign Assets Control) queue, releasing wires according to established OFAC guidelines
Research, review, and process, both incoming and outgoing domestic and foreign wires that are more complex
Passionately serves internal/external clients with excellence
Maintains a growth mindset staying current with developments and trends in areas of expertise influencing client satisfaction both internally and externally
Understands data, metrics, and/or financial information, and how they tie to client satisfaction and business outcomes related to position, client, and/or team
Nurtures client relationships by listening, prioritizing, and acting responsibly to meet client needs, mitigate risk and add shareholder value
Demonstrates positive, initiative-taking, and friendly people skills, as well as customer service support in a demanding environment
Works closely with banking centers, business units, commercial and private banking clients to resolve exception items and aid with payments as needed
Demonstrates and applies sound knowledge of banking policies, procedures and regulations affecting the operations of the wire department
Actively seek opportunities for continuous learning
Examine current processes and procedures to discover ways to improve current methods
Proficient handling of a variety of tasks and priorities throughout the day, moving seamlessly between tasks
Personally, strives to make each client interaction the best experience, performing a variety of wire payment transactions with patience, professionalism, and accuracy
Takes ownership for resolving client transactions or operational issues and recognizes when outcomes may negatively impact the client and escalates those concerns appropriately
Anticipates client needs and develops appropriate solutions
Demonstrates finesse during interactions with clients, co-workers, and others through strong active listening skills and the use of questions to understand client needs during transactions
Adapts communication style and approach to accommodate individual needs and preferences and to fit the situation
Diffuses and manages difficult client interactions
Qualification
Required
Bachelor's degree in business or finance or high school diploma with equivalent experience
2-3 years' experience in a financial institution wire transfer operation, banking center, or similar function
Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
Strong diligence and sense of urgency
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Competence in using Microsoft Office suite of products, especially Excel and Word
Benefits
Competitive compensation with our salary and incentive program
Medical, dental, and vision insurance
401K
Continuing education opportunities
Employee assistance program
Company
Old National Bank
Old National Bank is a regional bank providing you with additional provides account choices, expanded convenience, and greater control.
1001-5000 employees
H1B Sponsorship
Old National Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (5)
2023 (5)
2022 (5)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$400M2024-11-25Post Ipo Equity· $400M
1984-12-04IPO
Leadership Team
James Sandgren
CEO - Commercial Banking
Timothy Burke
President & Chief Operating Officer
Recent News
2026-01-13
2026-01-03
Company data provided by crunchbase