Talkdesk · 1 day ago
Forward Deployed Engineer
Seattle
Full-time
Onsite
Entry Level
$125K/yr - $187K/yr
1+ years expTalkdesk is a cloud contact center leader focused on redefining customer experience through innovative solutions. The Forward Deployed Engineer role involves technical implementation and support for customer deployments, contributing to AI agent solutions, and collaborating with senior engineers to ensure successful outcomes.
Artificial Intelligence (AI)Cloud ComputingCRMCustomer ServiceSaaS
Responsibilities
Assist in the technical delivery of customer deployments
Contribute to designing and implementing components of AI agent solutions, working closely with senior engineers to ensure solutions follow best practices for security, reliability, and scale
Write clean, maintainable code and use Talkdesk and 3rd-party APIs/SDKs to build, test, and deploy AI agents, prototypes, and integrations
Support development work from initial prototype through production under guidance from more senior FDEs
Participate in customer-facing technical discussions by helping clarify requirements, addressing basic technical inquiries, and ensuring alignment between customer needs and implementation plans
Escalate complex issues to senior team members as needed
Document deployment learnings, edge cases, and common customer needs to support internal knowledge sharing
Provide structured feedback to Product and Engineering teams to help improve tooling, workflows, and developer experience
Actively develop your expertise in AI agent architecture, integration patterns, and production-grade delivery
Learn from senior FDEs and contribute to improving team processes, reusable patterns, and delivery best practices
Qualification
Required
1–2+ years of experience in software engineering, solutions engineering, or a related technical field
Foundational experience contributing to the development or deployment of AI/ML systems, LLM-based applications, or automation workflows (academic or professional)
Proficiency in JavaScript, Python, TypeScript, or similar languages, with a focus on writing clean and reliable code
Working knowledge of APIs, webhooks, and basic systems integration concepts
Familiarity with prompt engineering principles and an understanding of how LLM-based agents operate
Ability to communicate clearly with technical and non-technical stakeholders and collaborate effectively on cross-functional teams
Preferred
Experience with Retrieval-Augmented Generation (RAG) architectures or vector databases (e.g., Pinecone, Weaviate, Milvus)
Exposure to Healthcare, Financial Services, or other regulated environments
Knowledge of the Contact Center (CCaaS), Unified Communications (UCaaS), or Customer Experience (CX) industry
Demonstrated interest in AI engineering through coursework, personal projects, or open-source contributions
Benefits
Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
Retirement Benefits: 401(k) plan
Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.
Paid Holidays: Talkdesk offers 14 paid holidays each year.
Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs.
Company
Talkdesk
Talkdesk offers an enterprise contact center platform that allows companies to make the customer experience a competitive advantage.
1001-5000 employees
H1B Sponsorship
Talkdesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$592.45MKey Investors
Transpose Platform ManagementViking Global InvestorsSalesforce Ventures
2025-09-01Debt Financing· $95M
2021-08-12Series D· $230M
2020-07-23Series C· $143M
Leadership Team
Tiago Paiva
Founder and CEO
Munil Shah
Chief Technology Officer
Recent News
2025-12-09
2025-12-09
Company data provided by crunchbase