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Onto Innovation · 1 day ago

Staff Systems Engineer

Milpitas, CA

Full-time

Onsite

Senior Level, Lead/Staff

$144K/yr - $216K/yr

5+ years exp

Onto Innovation is a leader in process control and semiconductor technologies, seeking a highly motivated NPI Service Systems Engineer. This role involves driving service readiness efforts for product launches and ensuring optimal serviceability and support infrastructure for semiconductor inspection and metrology systems.

3D TechnologyManufacturingSemiconductor

No H1B

U.S. Citizen Only

Responsibilities

Collaborate with cross-functional teams (R&D, Product Management, Manufacturing, Field Service, etc.) to define and communicate service requirements early in the product lifecycle

Influence product design to optimize field serviceability, diagnostics, and maintainability

Develop and execute a comprehensive service readiness plan aligned with product launch timelines

Create and validate service documentation including troubleshooting guides, installation manuals, maintenance procedures, and repair instructions

Optimize preventive maintenance processes for efficiency and reliability

Work with supply chain and engineering to define spare parts lists, part numbers, and stocking strategies; ensure parts are in place at product release

Perform hands-on testing to qualify and provide feedback on tool performance and serviceability

Validate calibrations, diagnostic tools, error reporting mechanisms, and service specifications

Ensure cost of service goals are met and well understood

Collaborate with service sales and marketing to develop service strategy and service product offerings

Coordinate beta support plans at customer sites with engineering, supply chain, ramp, and field service teams

Develop initial training curriculum for early support teams including field service, ramp, and TPS

Conduct 'Train the Trainer' sessions and assist in developing full training courses for global deployment

Support beta shipments to validate service processes and gather feedback

Provide on-site support for new product escalations ('fly-and-fix'), particularly during early customer engagements

Serve as a liaison between field teams and engineering to resolve complex service issues and drive continuous improvement

Incorporate lessons learned into final service strategy and documentation

Qualification

Systems engineeringService engineeringNPI experienceDiagnosticsTroubleshootingTechnical documentationTraining developmentPLM systems familiarityCross-functional collaborationProblem-solving skillsAttention to detail