Apply on Employer Site

Vanta · 18 hours ago

Manager, Customer Success

United States

Full-time

Remote

Senior Level

5+ years exp

Vanta is a company dedicated to helping businesses earn and prove trust through continuous security monitoring. The Manager, Customer Success will lead a team to ensure successful onboarding, adoption, and retention among Vanta’s growing customer base while influencing the customer success strategy.

Artificial Intelligence (AI)ComplianceCyber SecurityInternetSoftware

Growth Opportunities

Responsibilities

Hire, mentor and develop a team of expert CSMs and a culture of customer centricity, high performance and accountability

Influence strategy and design of the customer success methodology including implementation, adoption, customer value and risk management

Define strategies and coach your team to achieve KPIs including revenue retention and customer health

Through coaching your team, drive adoption of effective portfolio prioritization, success planning, risk management and expansion identification

Develop enablement programs that ensure your team members are experts in Vanta’s products, our space and CSM skills

Partner closely with cross-functional teams including revenue operations, product, marketing, sales, recruiting and more

Thrive in a fast paced startup environment and contribute to transformational change

Qualification

Customer Success ManagementTeam DevelopmentStakeholder ManagementData-Driven Decision MakingCritical ThinkingCuriosity for TechnologiesProblem-SolvingClear CommunicationAdaptability

Required

5+ years of experience leading customer facing teams, preferably Customer Success or Account Management

A passion for team development including the ability to define onboarding and ongoing enablement programs that result in career growth for your team

Experience managing customers at scale with complex product requirements and multiple levels of stakeholders

A proven track record of establishing executive level relationships, navigating issues and escalations and balancing the needs of both the customer and the business

Strong critical thinking and clear communication skills

Demonstrate a history of making decisions using frameworks and backed by data

Thrive in a fast paced environment and can effectively lead teams through change

Have deep curiosity of emerging technologies and an enthusiasm for cybersecurity

A natural affinity for problem-solving, and an enthusiasm for making a large impact early on at a start-up