City of Fishers · 1 month ago
Building Monitor
Fishers, IN
Part-time
Onsite
Entry Level
$18/hr - $18/hr
2+ years expThe City of Fishers is seeking responsible and reliable Building Monitors to oversee the safety, security, and general use of The Fishers Community Center during evening and weekend hours. This role is crucial in ensuring a safe, welcoming, and well-maintained environment for all staff, visitors, and community members.
GovernmentProperty DevelopmentResidential
Responsibilities
Act as the on-site point person for visitors, program participants, and community members for the Community Center when a manager is not on duty
Ensure all building rules, policies and procedures rules are followed by members and guests
Conduct regular walkthroughs of the facility, parking areas, and outdoor amenities (e.g. dog park), to ensure cleanliness, safety, and compliance with facility rules
Address disruptive behavior or disputes among patrons or between patrons and staff with calm, professionalism, and neutrality; apply established de-escalation techniques to resolve situations safely and respectfully
Refer complex, sensitive, or unresolved issues to a manager as needed for appropriate resolution, thoroughly document incidents
Provide excellent customer service to all internal and external customers by addressing inquiries, resolving concerns, and fostering a welcoming and inclusive environment
Maintaining cleanliness and tidiness of the workspace and equipment
Ensure safety of patrons and be prepared to take charge in an emergency if necessary. Act as a first responder in the event of an emergency, providing immediate assistance, administering first aid or CPR as needed, and following proper emergency protocols to ensure member and staff safety. Report any emergencies immediately and complete accident reports as necessary
Perform other related duties as assigned
Qualification
Required
Two (2) or more years of experience in a customer service role with decision-making and/or de-escalation experience
Experience providing a high level of customer service to diverse internal and external customers
Requires the ability to remain calm and professional in tense or challenging situations using de-escalation techniques to defuse conflicts and maintain a safe, welcoming environment
Ability to work in an environment with frequent interruptions and background noises
Must have an Adult CPR/AED, First Aid certifications or ability to obtain within the first 60 days. Training will be provided
Must be able to work a variety of shifts including evenings and weekends
Benefits
This position will receive a free Community Center membership.
Company
City of Fishers
City of Fishers is a government site of a smart, vibrant, and entrepreneurial city.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Indy Lane, MD, MBA, FACOG
Chief Medical Officer Fishers Health Department
Recent News
Inside INdiana Business
2024-11-13
2024-11-13
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