Apply on Employer Site

CCMC · 15 hours ago

Vice President, Community Operations

Plano, TX

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

CCMC is a community management company specializing in large-scale communities. The Vice President of Community Operations will provide operational expertise and oversight to ensure the delivery of contractual obligations and service promise while leading a team of community managers.

ConsultingInformation TechnologyLegal

Responsibilities

Ensure the delivery of CCMC’s contractual obligations and service promise for an assigned portfolio of clients

Lead a team of community managers to ensure operational integrity and excellence is achieved

Review routine management deliverables to ensure standards and timelines are met

Facilitate operational readiness by ensuring site team is completing contractual requirements on a routine basis pursuant to CCMC’s standard operating procedures

Build a flexible, responsive, well-respected team with a high sense of urgency and passionate focus on client needs

Communicate and disseminate information within your team to ensure priorities are aligned and satisfactory progress toward CCMC's vision is made

Lead appropriate meetings and provide research and reports as required

Track key metrics and service level targets to ensure service promise deliverables are fulfilled, and client needs are met

Exhibit a proactive approach to community management, anticipating future client needs and sharing best practices

Participate in community meetings and events as needed to ensure high visibility with the client

Nurtures client relationships to ensure client satisfaction, retention, and open lines of communication

Prevent and resolve conflicts in a win/win timely and professional manner for all stakeholders

Responsible for action plans relative to retention efforts of at-risk clients, including stepping in as acting community manager

Participate in the community transition process and support existing client RFPs

Evaluate the impact of federal and state regulatory and legislative actions and effectively train the site teams and clients

Update job knowledge by remaining aware of new regulations, participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations

Performs other related duties as assigned

Qualification

Community management experienceFinancial processes knowledgeLeadership skillsBachelor's degreeCAI PCAM designationTeam-building skillsEffective communicationOrganizational skillsMotivational skillsProblem-solving skills

Required

Five years of experience as a community manager

Three years of experience in large-scale community management

Experience in a similar leadership/executive role (highly preferred)

Bachelor's degree or equivalent industry experience

Master's degree in business or related field (highly preferred)

Appropriate state license and industry designations

CAI PCAM designation (highly preferred)

CAM license required upon hire in Florida and Georgia (within 90 days of hire in all other states)

Effective communication skills

Sound understanding of financial processes, budgeting, and financial statements

Exceptional computer literacy

The ability to travel is required

Must pass a pre-employment drug screen, background check, motor vehicle check, and credit check

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver's license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits