Plaid · 2 weeks ago
Technical Account Manager - Enterprise
New York, NY
Full-time
Onsite
Senior Level, Lead/Staff
$128K/yr - $221K/yr
10+ years expPlaid is a company dedicated to unlocking financial freedom for everyone, working with various financial institutions and fintech companies. The Technical Account Manager will be responsible for ensuring the long-term technical success of enterprise customers by providing strategic and technical guidance, fostering deep relationships, and influencing product direction based on customer feedback.
BankingFinancial ServicesFinTech
Responsibilities
Work with Plaid’s most strategic customers in the Enterprise segment and collaborate as a technical expert on leveraging Plaid to accomplish their business + technical goals and objectives
Own the post-sales technical strategy and alignment with customers, ensuring our mutual roadmaps are understood and communicated
Proactively identify opportunities to optimize customer integrations and drive adoption of Plaid’s newest technical features and requirements, aligning each to measurable customer outcomes (e.g., increased conversion, error reduction, expanded coverage)
Establish and own deep relationships with every level of technical stakeholder from Engineers to CPOs / CTOs, ensuring Plaid remains top-of-mind as a trusted partner
Be a champion for our customers and work with our internal Plaid teams to translate customer feedback into product insights; partner with key customer stakeholders to ensure alignment between their business and product priorities and Plaid’s
Serve as the escalation point for technical incidents and / or issues that have surfaced beyond the normal Plaid support channels
Track customer integration health and feature adoption metrics, surfacing insights to improve product performance and shape future roadmap discussions
Collaborate with Account Managers to define, track, and deliver quarterly technical account goals that directly grow and expand product adoption and customer value
Qualification
Required
10+ years of experience in a client-facing and technology-focused role where business experience and technical acumen was combined
Experience working with enterprise customers is strongly preferred
Experience managing customer relationships independently and building / executing technical strategies to make customers successful with new technologies
Demonstrated ability to tie technical solutions to business objectives, KPIs, and revenue outcomes
Excellent project management and communication skills with a strong ability to provide technical details to both technical and non-technical audiences, simplifying complexities in a clear and concise manner
Have a deep understanding of APIs, databases, system infrastructures, and architecture
Experience with tools like Postman, SQL, and monitoring/logging dashboards a plus
Self-starter who takes initiative and possesses strong troubleshooting skills to guide customers through complex or escalated issues
Ability to collaborate cross-functionally with different teams, levels of seniority, and influence structure / process to ensure everyone can meet their goals and timelines
Experience influencing technical decision-makers and building trusted relationships with stakeholders at all levels, including C-suite
Ability to work under pressure to meet deadlines and navigate unexpected roadblocks with a customer-first attitude and a strong sense of empathy
Benefits
Medical
Dental
Vision
401(k)
Company
Plaid
Plaid develops financial technology infrastructure that enables applications to connect with users' bank accounts and financial data.
501-1000 employees
H1B Sponsorship
Plaid has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (41)
2024 (41)
2023 (42)
2022 (53)
2021 (30)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$1.31BKey Investors
Franklin TempletonAltimeter CapitalGoldman Sachs Investment Partners
2025-04-03Series Unknown· $575M
2025-04-03Secondary Market
2023-10-19Series Unknown
Leadership Team
Zachary Perret
Co-Founder & CEO
Eric Sager
COO
Recent News
2026-01-11
Crunchbase News
2026-01-06
Company data provided by crunchbase