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Lake Worth Beach · 1 month ago

PARKING CUSTOMER SERVICE REP

City of Lake Worth Beach Florida, Lake Worth, FL, US

Full-time

Onsite

Mid Level

$18.41/hr - $23.39/hr

3+ years exp

The City of Lake Worth Beach is seeking a Parking Customer Service Representative to handle customer parking inquiries and payments. The role requires providing high-quality customer service and resolving issues efficiently while maintaining professionalism.

Government Administration

Responsibilities

Receives inquiries from customers, contractors, and other city departments by telephone, email, fax, or in person

Answers customer requests or inquiries concerning services, products, billing, and equipment

Verifies customer account and active services using various databases and software applications

Researches customer account information to explain services, charges, and adjustments

Logs customer complaints, creates service requests, and route to the appropriate personnel and or department(s)

Receive parking payments through mail and in person and post to proper account. Balance at end of day

Assist customers in establishing new parking services. Also assist with closing or transferring accounts

Collect money for new services and deposits

Maintains and files generated service requests

Works Special Events as necessary

Qualification

Customer relationsMicrosoft OfficeData entryConflict resolutionBilingualTraining othersCommunication skills

Required

Graduation from High School or equivalent

3 years' experience in a customer service position performing the above skills and knowledge

Knowledge of good customer relations practices

Knowledge of standard office procedures

Knowledge of electric and water utility

Ability to handle conflict

Skill in oral and written communication

Skill in handling multiple tasks and prioritizing

Skill in handling conflict and uncertain situations

Skill in decision making using independent judgment

Skill in use of variety of office machines and computer equipment

Ability to work with frequent interruptions and changes in priorities

Maintain a positive and professional demeanor

Ability to train others

Ability to establish and maintain effective communication and working relationships with city employees and the public

Excellent communication skills

Ability/willingness to create and support a safe work environment

Performs other duties within the Customer Service Division as may be assigned

Advanced Microsoft Office skills

Data entry/ 10 key

Employees in this position will be required to complete the FEMA Incident Command System (ICS) Certification Levels 100, 200, 700 and 800 within the first six months of employment