Frankfort Regional Medical Center ยท 14 hours ago
Switchboard Operator
Frankfort, KY
Full-time
Onsite
New Grad, Entry LevelFrankfort Regional Medical Center is a leading healthcare provider in Central Kentucky, committed to quality patient care and community service. The Switchboard Operator will be responsible for operating the hospital switchboard, directing incoming calls, and coordinating with hospital staff to ensure excellent customer service.
Health CareHospitalMedical
Responsibilities
Receive and direct all incoming calls to the appropriate party, in a timely and professional manner
Coordinate with Hospital units and staff during visitation times while providing excellent customer service to all employees, visitors, physicians, patients and referral sources
Coordinate with RESPOND on individuals presenting for assessments and entering information into the EMTALA log and also on calls and/or regarding potential concerns for customers waiting to be assessed and/or admitted
Assist in any possible way with customer/patient/family needs during phone call and visitation times as well as for those waiting to be seen by hospital staff for any reason
Coordinate with business office meal ticket monies, safe entries and removals, mail distribution, and vehicle sign ins/outs
Qualification
Required
High School Diploma or GED
Preferred
PBX/Customer Service Experience
Benefits
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Company
Frankfort Regional Medical Center
Frankfort Regional Medical Center is a healthcare organization that offers intensive diagnostic imaging and emergency care services.
Founded in 1974
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Spencer Hankins
Chief Financial Officer
Ashley Hickel, MBA
Chief Operating Officer
Company data provided by crunchbase