Apply on Employer Site

Syracuse University · 1 month ago

Associate Director of IT

Syracuse, NY

Full-time

Onsite

Lead/Staff, Director/Executive

Syracuse University is a private, international research university with a rich history and diverse offerings. The Associate Director of IT is responsible for overseeing the daily activities of the IT staff, managing projects, ensuring compliance, and providing technical support across the college community.

AssociationBiotechnologyEducation

H1B Sponsor Likely

Responsibilities

Manage the day-to-day activities of the college’s IT staff:

Manage the daily work of assigned staff including full-time, part-time, temporary, and student employees

Ensure timely handling of incoming requests

Work with individual staff to review and expedite their open requests

Mediate any issues between clients and staff and ensure that client needs are met where possible

Collaborate with college and ITS leadership on project planning and goal setting

Champion the development of strong communication skills within the college’s IT staff

Cultivate a respectful, positive work culture that encourages collaboration and new ideas, where all employees feel heard, appreciated, and equally valued

Establish clear goals and expectations

Effectively communicate with unit staff to provide regular constructive feedback and opportunities for improvement

Conduct annual Performance Partnership processes to review progress, develop future goals, and identify professional development needs

Model excellence by demonstrating professionalism, integrity, and ethical behavior

Enforce university and school policies, procedures, and cultural values

Fulfill payroll and HR duties for the college’s IT staff

Respond to security incidents, monitors privilege access management issues, and mitigates IT security vulnerabilities and threats

Administer server, desktop, and mobile computing environments

Administer the computing endpoints at an organizational level, ensuring cross-departmental proficiency with key software suites like Microsoft and Adobe

Ensure IT successfully builds, installs, maintains and troubleshoots the computing endpoints used by the college community, including the operating systems, configuration

Lead projects executed by the college’s IT staff such as departmental upgrades, new software deployment and system changes

Develop technical solutions based on faculty, staff, and student requirements, focusing on long-term manageability

Prioritize work for the team

Handle sensitive issues regarding data and SU property

Collaborate with college stakeholders to ensure necessary technology is available for events, meetings and courses scheduled in college facilities

Manage the college’s budget for information technology, in partnership with ITS and college leadership

Maintain an accurate asset inventory including hardware and software

Lead the effective allocation of IT resources, such as peripherals, ensuring that equipment distribution supports the organization’s operational needs

Oversee the logistics of workspace organization and the maintenance and deployment of printers and multifunction devices, ensuring they meet the school’s standards for facility management

Qualification

Cross-platform environmentsHardwareSoftware managementProject coordinationData security managementCustomer service skillsPersonnel managementCloudVirtualization knowledgeOral/written communicationTeam leadershipProblem-solving

Required

Bachelor's degree in engineering or equivalent technical and troubleshooting experience

Experience working collaboratively with diverse staff/constituents

Excellent customer service skills; ability to build strong customer relationships

Ability to coordinate projects/activities to completion (including planning, reporting, budgeting, delivery, cost tracking), problem solve and quickly adjust plans according to customers' needs

Strong oral/written communication and facilitation skills in large and small group settings

Knowledgeable in cross-platform environments: Windows, MacOS, iOS, Android, practical knowledge of educational/administrative software applications

Experience with various technologies, hardware/applications (e.g. wireless laptops, tablets, student response systems, adaptive technologies, etc.)

Advanced experience with hardware and software platforms and systems including databases, networking equipment/concepts and other enterprise applications management

Knowledge of cloud and virtualization concepts, best practices, troubleshooting techniques

General knowledge of class/conference room, A/V troubleshooting and support, systems integration, scripting with PowerShell

Preferred

Experience with personnel management (scheduling, training, hiring/termination, feedback cycles, conflict mitigation)

Knowledge of VMware vCenter Server administration

Company

Syracuse University

Glassdoor4.2

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit.

Founded in 1896

Syracuse, New York, USA

1001-5000 employees

https://ischool.syr.edu/research/research-centers/nexis/

H1B Sponsorship

Syracuse University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (50)

2024 (51)

2023 (50)

2022 (32)

2021 (44)

2020 (33)