US Tech Solutions · 2 weeks ago
Chief Operating Officer - Global IT Services Experience
Jersey City, NJ
Full-time
Onsite
Director/Executive
$300K/yr - $500K/yr
15+ years expUS Tech Solutions is a global workforce solutions and technology services company focusing on next-generation IT services and global outsourcing. They are seeking a Chief Operating Officer (COO) to drive growth in their IT services business and strengthen their staffing solutions, while building a global delivery model and fostering an AI-driven culture.
Information Technology
Responsibilities
Develop and own a multi-year business plan to transform US Tech Solutions into a leading next-generation global IT services and outsourcing provider, while strengthening our staffing and workforce solutions core
Define a clear operating model that integrates staffing, managed services, and IT services into a cohesive go-to-market
Identify and prioritize high-growth service lines (e.g., cloud, data, AI/ML, automation, digital engineering) and build a scalable playbook for each
Lead organizational transformation: structure, processes, governance, KPIs, and culture to support high growth and operational excellence
Take full P&L responsibility for the IT Services business, with aggressive growth targets (revenue, margin, utilization, CSAT)
Build and scale service offerings, solution accelerators, and repeatable delivery models aligned with market needs and our existing client base
Partner with Sales, Account Management, and Marketing to:
Craft compelling value propositions and solution narratives
Drive cross-sell and up-sell into existing staffing clients
Win net new enterprise logos
Establish pricing, contracting, and deal governance for IT services and outsourcing engagements
Architect and optimize a global delivery model, with heavy leverage on our India operations and other cost-effective global locations
Set up / refine delivery centers (India and other locations) for scalability, quality, and cost efficiency
Ensure robust delivery governance: SLA/OLA frameworks, quality standards, risk management, and continuous improvement practices
Integrate onsite–offshore–nearshore models to maximize value and responsiveness for clients
Champion AI and automation across:
Our service offerings (AI-enabled solutions for clients), and
Our internal operations (delivery efficiency, quality, forecasting, talent management)
Work with technology and product leaders to define and scale AI-powered services, accelerators, and platforms
Foster a data-driven culture, using analytics to drive decisions on delivery performance, client health, and operational improvements
Rapidly hire, build, and scale high-performing teams across:
IT Services leadership (Practice Heads, Delivery Leaders, Solution Architects)
Global Delivery management (India and other locations)
Supporting operations roles
Attract senior talent from leading global IT services/outsourcing companies who align with a “builder” mindset, not just a maintainer mindset
Build a culture of ownership, urgency, and excellence —where leaders and teams are outcome-focused, entrepreneurial, and client-obsessed
Coach and mentor emerging leaders; implement clear career paths, incentives, and performance measures
Partner closely with the CEO and Executive Team to align strategy, investments, and organizational priorities
Work with Finance to set realistic, aggressive financial plans and to monitor performance with clear dashboards and KPIs
Collaborate with HR/Talent to ensure a robust talent acquisition, training, and retention engine for both IT services and staffing operations
Align with Sales & Marketing to present a unified story to the market and to ensure operational readiness for every major campaign and client commitment
Implement strong operational governance: QBRs, portfolio reviews, delivery risk reviews, and client health checks
Drive consistent, high-quality delivery across all engagements, with measurable improvements in CSAT, NPS, and referenceability
Establish and monitor key metrics: revenue growth, gross margin, utilization, delivery quality, on-time delivery, client retention, and employee engagement
Act as an executive sponsor for strategic clients and be directly involved in major pursuits, renewals, and escalations
Qualification
Required
15+ years of experience in the IT services / global outsourcing industry, with at least 5–7 years in senior operational leadership (COO, Business Unit Head, Global Delivery Head, or similar)
Proven track record of scaling IT services businesses aggressively (e.g., significant revenue growth over a 2–5 year horizon)
Deep experience with global delivery models, including: India-based delivery centers, Onsite–offshore–nearshore delivery, Large enterprise clients in the US and global markets
Demonstrated success in building teams from the ground up and driving transformation in a mid-to-large-scale organization
Experience shaping or launching AI-enabled / digital offerings within an IT services or outsourcing context
Strong strategic thinker with the ability to move quickly into hands-on execution
Exceptional operational leadership: process design, delivery governance, metrics, and continuous improvement
Deep understanding of IT services P&L, pricing, contracts, and commercial models
Strong client-facing presence: able to engage with C-level stakeholders, present complex solutions, and act as an executive sponsor
Tech-savvy: comfortable discussing modern architectures, cloud, data, AI/ML, automation, and tooling at a meaningful level
Excellent people leadership: hiring, coaching, driving accountability, and building culture across geographies
Self-starter and builder – thrives in environments where structure needs to be created, not just managed
Transformational mindset – challenges the status quo and is eager to build the 'outsourcing model of tomorrow.'
Outcome-obsessed – focused on business impact, not just activity
High integrity and transparency – strong ethical compass, open communication
Global mindset – comfortable leading cross-cultural, distributed teams and traveling as needed
Preferred
Background in or strong exposure to staffing / workforce solutions / managed services is a plus
Company
US Tech Solutions
US Tech Solutions counted among the largest yet the fastest growing staffing firm; all achieved organically.
1001-5000 employees
H1B Sponsorship
US Tech Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (13)
2022 (24)
2021 (18)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Manoj Agarwal
Chief Executive Officer
Recent News
Kelly Services, Inc.
2025-05-17
GlobeNewswire News Room
2024-12-13
Company data provided by crunchbase