United Merchant Services, Inc. · 1 month ago
Account Manager (Chinese Bilingual)
Hackensack, NJ
Full-time
Onsite
Mid, Senior Level
$48K/yr - $58K/yrUnited Merchant Services is seeking a highly motivated Account Manager to enhance relationships with partners and ensure their success. The role involves providing training for new partners, addressing inquiries, and collaborating with internal departments to resolve issues.
ConsumerFinance
Responsibilities
Conduct comprehensive initial training sessions for new Sales Partners to familiarize them with our products, services, and systems
Provide ongoing training and updates to exiting partners to enhance their knowledge and performance
Handle partner inquiries promptly via phone and email, ensuring timely and effective solutions
Collaborate with internal departments to resolve partner issues and ensure smooth operations
Maintain professional relationships with partners through regular meetings and effective communication
Develop and execute customized sales strategies for each partner to maximize performance and profitability
Lead, motivate, and advise existing partners on best practices and growth opportunities
Coordinate individual promotions and incentives as needed to drive partner engagement and success
Proactively re-activate inactive partners and manage relationships with terminated partners to explore opportunities for them to return
Train and manage new PBM Account Managers to ensure they are equipped to support partners effectively
Lead and supervise Account manage team member
Travel up to 25% to attend industry shows and events
Qualification
Required
Minimum Associate degree
Highly proficient in Microsoft Office (Word, PowerPoint, and Excel)
Ability to multitask and work in a very fast-paced and team-oriented environment
Empathetic and patient approach to client interactions
Problem-solving skills with the ability to think critically and make quick decisions
Excellent conflict resolution and interpersonal skills and ability to build relationships with Sales Partners
Bilingual in Chinese and English
Benefits
Medical, Dental, Vision, Life Insurance
Paid Sick and Vacation
401K with 3% matching
Gym Support
Lunch Support
Company
United Merchant Services, Inc.
United Merchant Services, Inc. (UMS) is a New Jersey-based, comprehensive payment processing company servicing merchants nationwide.
Founded in 1994
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase