Customer Support Consultant jobs in United States
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Epos Now · 1 month ago

Customer Support Consultant

positionOrlando, Florida, United States
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$38K/yr - $42K/yr

Epos Now is a market-leading fintech business with an international presence, and they are seeking a Customer Support Consultant to assist new customers with post-set up care. The role involves handling customer queries through various channels and delivering outstanding customer experiences while achieving revenue and customer satisfaction targets.

Cloud ComputingFinanceInformation TechnologySoftware

Responsibilities

Handle customer queries via telephone calls, email and web chat
Achieve your targets for revenue and customer satisfaction
Nurture meaningful customer relationships
Accurately record all information in the CRM
Deliver exceptional customer service!

Qualification

Customer relationship managementCommunication skillsResilienceEmpathyOrganizational skillsTech understandingGoogle Suite experienceHospitality experienceRetail experienceContact center experience

Required

Be proactive - you must be driven to succeed and hit your targets! (Essential)
Great organisation and attention to detail to manage your phone, diary and data systems. (Essential)
Excellent communication skills across all mediums. (Essential)
Resilience to bounce back from unhappy customers. (Essential)
Empathy for customers and the ability to remain calm and professional. (Essential)

Preferred

Have a good understanding of tech (Android, iOS, Windows) and experience using Google Suite. (Desirable)
At least 1 year's experience in hospitality, retail or contact centre work. (Desirable)

Benefits

Earn uncapped commission pay on top of your salary.
Career progression opportunities - our philosophy is to promote internally.
Company bonus scheme.
24/7 access to a health and well-being online centre, with private medical and dental schemes.
Exclusive retail, restaurants and travel discounts.
Collaborative company culture with regular team building events.
Company pension.
20 days annual leave (increasing a day each year), plus bank holidays.
Free onsite parking at Norwich office.

Company

Epos Now

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Epos Now is a leading AI-driven point-of-sale and embedded finance platform.
dateFounded in 2011
location
Norwich, Norfolk, GBR
people-size501-1000 employees
web-link
https://www.eposnow.com

Funding

Current Stage
Late Stage
Total Funding
$63.66M
Key Investors
Future Fifty
2024-11-29Debt Financing· $63.66M
2017-02-22Non Equity Assistance

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Company data provided by crunchbase