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Ambience Healthcare · 1 month ago

Head of Revenue Operations

United States

Full-time

Remote

Director/Executive

$218K/yr - $254K/yr

8+ years exp

Ambience Healthcare is the leading AI platform for documentation, coding, and clinical workflow, aiming to reduce administrative burden in healthcare. The Head of Revenue Operations will build the commercial infrastructure to ensure predictable and scalable revenue execution, overseeing all aspects of revenue operations and collaborating with various teams to enhance performance and clarity.

Artificial Intelligence (AI)Health CareInformation TechnologyMedical

Responsibilities

Architect the GTM operating system—owning funnel definitions, lifecycle logic, handoff rules, stage criteria, required data fields, and operational SLAs across Sales, Marketing, and Care Transformation

Design and govern the forecasting and planning system, including methodology, roll-up logic, capacity models, pipeline coverage standards, and the inspection cadence GTM leaders use to drive accountability

Own CRM governance (HubSpot)—defining required fields, object models, validation rules, hygiene standards, and workflow automation to ensure clean, reliable, non-gamable data

Define commercial guardrails for pricing, discounting, non-standard terms, and deal routing; operate Deal Desk in partnership with Sales, Legal, and Finance

Establish the foundations of Ambience’s quote-to-cash process, mapping workflows end-to-end across Sales, Marketing, Care Transformation, Legal, and Finance

Partner closely with GTM leadership to diagnose funnel performance, identify friction or structural bottlenecks, and drive improvements that increase conversion, retention, and expansion

Strengthen revenue clarity and commercial rigor by publishing definitions, codifying processes, and building intuitive systems that make intended behaviors the default behaviors

Collaborate with Product, Data, and Engineering to define instrumentation requirements, data capture needs, and integration logic that support accurate reporting, forecasting, and workflow execution

Stand up the first RevOps team, defining the team charter, talent needs, and hiring sequence required to support Ambience’s 180-day and long-term commercial roadmap

Qualification

Revenue OperationsGTM systemsSalesforceHubSpotAnalytical skillsFinancial acumenCross-functional leadershipCommercial judgmentSystems thinkingData integrity

Required

8+ years of experience across Revenue Operations, Business Operations, Strategy & Analytics, or equivalent roles in high-growth B2B or SaaS environments

Built GTM systems and processes from 0 → 1, ideally owning the operating model, CRM architecture, and forecasting framework in a scaling organization

Deep technical fluency in Salesforce and HubSpot, with hands-on experience designing data models, workflows, automations, and integrations across the GTM stack

Strong analytical and financial acumen, with experience partnering with Finance on forecasting, planning, and KPI logic

Systems thinker who designs structure, clarity, and mechanisms that scale — and holds a high bar for data integrity, definitional consistency, and operational precision

Strong commercial judgment around pricing, discounting, and terms, and knows how to translate business intent into crisp, system-ready logic

Excels in cross-functional leadership, navigating complex, ambiguous environments and building trusted partnerships across GTM, Finance, Legal, Product, and Engineering

Thrives in a mission-driven, entrepreneurial setting, valuing clarity, kindness, and first-principles reasoning in high-complexity situations