CommUnityCare Health Centers · 1 month ago
Epic Application Analyst - Healthy Planet & Ambulatory
US-TX-Austin
Full-time
Hybrid
Entry Level
1+ years expCommUnityCare Health Centers is a healthcare organization seeking an Epic Application Analyst. The role involves serving as a Subject Matter Expert for Epic applications, managing projects, changes, and providing technical support, while ensuring system integrity and facilitating workflow improvements.
DentalHealth CareHospitalMedical
Responsibilities
Responsible for building system components, testing, implementation support, and maintenance of assigned Epic applications
Perform in-depth analysis, troubleshooting, data collection, and root cause analysis and then identify and/or implement potential solutions for issues related to the system or usage of it
Analyze/review and test each product release and communicate needed changes to operations
Must be able to document and follow system change control procedures for the system
Work closely with other analysts, Epic third-party vendors, and operations to ensure that system integrity is maintained and that IT deliverables meet operational business needs
Research, analyze, facilitate, and implement business and system workflows in order to expedite process improvement and coordinate business practices
Identify best practices and implement opportunities for standardization
Utilize standardized department tools/software systems to plan task/projects and monitor progress toward milestones and deadlines, reassigning resources when necessary to meet organizational objectives
Maintains up-to-date expertise on the operation and application of various applications
Maintains a working knowledge of key indicators, standards, and processes related to EMR systems
Able to travel between all Central Health clinics
Provides third tier support for various applications/modules when an issue is escalated to the help desk
Create and track tickets with vendors. Ensures support tickets are being worked in a timely manner in accordance with our service level agreements (SLA)
Provide technical support via phone, online, and/or in person
Serve as a primary resource to the EMR super-users in ticket resolution
Guides workflow design, building and testing the system, and analyzing other technical issues
Coordinates system changes with the governance team for decision making
Identifies and implements requested changes to the system
Serves as a liaison between end users’ workflow needs and technical staff/vendors
Maintains regular communication with vendors for assigned applications
Works with vendors, the organization, and end users to ensure the systems meet the organization’s business needs regarding the project deliverables and timeline
Provides management technical system guidance to improve and streamline operational workflows
Works collaboratively with the trainers to ensure that training materials are up to date and reflect the current build of the various systems
Qualification
Required
High School Diploma or equivalent
1 year of experience supporting an EMR or similar software applications in a healthcare environment
EPIC - EPIC Certification Epic certification required within 6 months of hire or within six months of completing Epic training
Must meet Central Health's Epic pre-assessment criteria
Preferred
3 years of experience as a super user or analyst supporting an EMR or similar software applications in a healthcare environment
3 years of Any experience implementing or supporting an EMR
3 years of Epic EMR experience
Company
CommUnityCare Health Centers
CommUnityCare Health Centers is a not-for-profit 501(c) (3) corporation providing primary care health services to the medically underserved.
1001-5000 employees
H1B Sponsorship
CommUnityCare Health Centers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
Funding
Current Stage
Late StageLeadership Team
Nancy Ban, MBA, MA
Chief Operating Officer
yvonne camarena
Chief Operating Officer
Recent News
Company data provided by crunchbase