ASM Research · 1 month ago
AV Tech I
Baltimore, MD, 21201, United States
Full-time
Onsite
New Grad, Entry Level
0+ years expASM Research is a company that provides technical support and maintenance for production and development systems. The AV Tech I role involves ongoing technical support, troubleshooting, and implementing changes on production systems, as well as supporting the integration of new technologies and maintaining system performance.
Information Technology & Services
Responsibilities
Implements routine changes on production systems per direction and guidance from Administrators
Supports the integration of new technologies into existing infrastructure
Resolves Level 1 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes
Deploys standard repeatable build outs
Supports the patching and maintenance of appropriate technologies (e.g. servers/databases/network/ storage/software solutions)
Supports routine backup strategies and disaster recovery tests
Reviews system performance indicators and raises issues to more senior level team members
Assists with monitoring vendors' release notes and contributes to the implementation of necessary upgrades and patches as required
Maintains third-party tools
May make proactive suggestions for service improvements
Qualification
Required
HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience
0-2 years of experience in information technology, systems administration or other IT related field
Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams
Applies standard methodology, techniques, procedures and criteria
Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems
Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees
Strong customer service skills
Preferred
Experience with cloud infrastructure, digital workspace, and storage technology a plus
Company
ASM Research
ASM Research, an Accenture Federal Services Company, is an information solutions integrator and a leading provider of innovative technology solutions and advanced analytical services for the Federal government.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Eugene Bailey
BMC-Operator
Michael Robinson
CIO
Recent News
2023-12-24
2023-12-24
Company data provided by crunchbase