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Knipper Health · 2 months ago

Senior Director, Client Services

US-NJ-Lakewood

Full-time

Onsite

Director/Executive

$150K/yr - $200K/yr

10+ years exp

Knipper Health is a company focused on providing exceptional client services, and they are seeking a Senior Director of Client Services to oversee the strategic direction of the department. This role involves managing client relationships, ensuring client satisfaction, and collaborating with other leaders to achieve organizational goals.

MarketingPharmaceutical

Responsibilities

Provide direction and motivate teams to complete projects and tasks

Mentor Directors/Associate Directors

Effective communication to build trust, inspire their teams and solve problems

Ability to see the big picture and understand how the department fits into the overall company strategy and goals

Make informed decisions about the team’s work and how to best allocate resources

Resolve conflicts within the department between employees as well as with other department leadership

Collaborate with others to achieve common goals, sharing ideas and supporting corporate initiatives

Assist in shaping the department strategy and vision

Navigate political and cultural dynamics within the organization to ensure balance of interests and needs of all stakeholders

Building effective teams through hiring the right people, providing them with the right training, and creating an environment that motivates them to perform

Managing the performance of the team members and providing coaching as needed

Identify areas of improvement and recommend changes in policy or procedure when necessary to improve efficiency

Oversee the development of budgets and ensure that they are followed

Participate in strategic planning sessions with other management members to identify goals and objectives for the organization

Qualification

Business operationsClient relationship managementBudget managementLeadershipPlanningOrganizationAnalytical skillsMS Office proficiencyProject management softwareCommunication skillsPresentation skills

Required

Bachelor's Degree, preferably in a Business discipline. Equivalent certificate training or experience may be considered

Ten+ years' management experience in business or customer service environment, with related operational knowledge and demonstrated success in managing teams, implementing projects, and interacting and collaborating with internal and external stakeholders, including but not limited to Software Engineering/IT, Finance, Project Management Office (PMO). Proven ability to lead individuals and teams is critical

Exceptional leadership skills to effectively lead managers

Strong understanding of industry standards, business operations and regulatory requirements

Excellent written and oral communications skills

Planning and organization skills to facilitate goal-setting

Innovative mindset to create new, effective solutions

Analytical skills to interpret data

Mathematical and financial skills for budgeting responsibilities

Ability to use sound judgment, remain flexible, maintain professionalism, and re-establish priorities in a deadline-driven environment

Ability to handle high pressure situations

Proficiency and working knowledge of MS Office Excel, Word, Outlook and Power-Point

Strong in-person and remote presentation and meeting facilitation skills