Apply on Employer Site

Fulton Bank · 3 hours ago

Financial Center Manager

Herndon, VA

Full-time

Onsite

Mid, Senior Level

$63K/yr - $105K/yr

5+ years exp

Fulton Bank is a financial institution seeking a Financial Center Manager to lead their financial center in Herndon, VA. The role focuses on driving sales growth, talent development, and operational excellence while engaging with the community and ensuring compliance with regulations.

BankingFinancial Services

Hiring Manager

Lynn Rowell, PHR, SHRM-CP

Responsibilities

Drive Sales Performance: Utilize Fulton’s sales process and the Customer Relationship Management (CRM) tool to align key activities and behaviors needed to achieve and exceed sales growth for both new and existing customers within the consumer and business segments. Establish employee performance expectations and development plans to identify areas for improvement and set clear, actionable goals. Leveraging the CRM, cultivate meaningful relationships with customers, whether onboarding new clients or nurturing existing relationships, with a consistent approach to foster trust and loyalty. Handle complex customer inquiries with tact and efficiency

Leadership and Coaching: Actively utilize Fulton coaching models and feedback mechanisms to guide Financial Center employees towards goal attainment and sustained performance excellence. This role involves consistent coaching and mentoring of employees to help them realize their full potential. Through personalized guidance, role play, customized learning and support, empower the team to overcome challenges, develop key competencies, and excel in their roles

Business Development and Community Engagement: Build and maintain a strong network within the local community. Engage with individuals, small businesses, and community organizations, identifying opportunities to promote our small business banking products and services. Participate in networking and in community activities including non-profit board/committee positions to position Fulton as a valuable partner within the community. Be active on non-profit boards / committees in the community

Operational Excellence: Oversee the implementation of internal processes and procedures, ensuring compliance with all risk management initiatives and regulations. Evaluate and optimize the efficiency of our operations to maximize profitability and deliver an exceptional customer experience. Handle escalated customer issues with professionalism and efficiency

Manage and Develop Talent: Plan, assign, and evaluate the work of the Financial Center team. This involves screening and selecting top-notch candidates, providing guidance and coaching, establishing clear goals and objectives for each team member. Monitor volume, workflow, and quality, and manage performance, including performance appraisals and pay recommendations, to ensure that the team is motivated and performing at their best

Strategic Leadership: Extend beyond financial center and contribute to broader business and corporate initiatives. Consistently reinforcing our strategic goals to the team and stakeholders, leading through organizational change, and partnering with the Commercial segment will be integral. Champion cultural activities and participate in focus groups and task forces to drive continuous improvement

Qualification

Sales PerformanceCoachingSmall Business BankingLeadershipOperational ExcellenceBusiness DevelopmentPassionEnthusiasmCollaboration skillsMotivation skills