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Copado · 21 hours ago

Sr UX Designer – Omni Platform

New Orleans, LA

Full-time

Hybrid

Senior Level

5+ years exp

Copado is the leader in AI-native DevOps for Salesforce and enterprise cloud teams, and they are seeking a Senior UX Designer to enhance their Omni platform. The role involves designing intuitive user experiences that simplify complex workflows and drive customer success.

CollaborationDeveloper PlatformDeveloper ToolsDevOpsIT ManagementSoftware

Responsibilities

Design & Shape the Omni Product Experience

End-to-End Experience Design: Create the full information architecture, flows, wireframes, and prototypes for Omni’s core modules (Plan, Build, Test, Release, Pipelines, Workspaces)

AI-Native UX: Embed Org Intelligence insights, AI suggestions, agentic automation steps, and contextual guidance into workflows without overwhelming users

Design Strategy Alignment: Translate product strategy into coherent, intuitive design direction that supports Copado’s broader AI-native vision

Complex Workflow Simplification: Turn branching, dependent, dynamic DevOps workflows into simple, predictable, user-friendly journeys

Deliver Scalable, High-Quality UX at Velocity

Design-to-Engineering Execution: Produce unambiguous, component-ready specifications that engineering can implement with fidelity

Reusable Patterns & Components: Work with the Experience Architect to evolve a unified design system and standard interaction patterns across all modules

Quality & Speed: Deliver new flows within two weeks on average, ensuring design reviews are efficient and frictionless

Implementation Metrics: Drive ≥80% engineering implementation fidelity on first pass and reduce design ambiguity as a blocker

User Insight, Validation & Lifecycle Iteration

User Research: Conduct interviews, prototype tests, surveys, and guided walkthroughs to validate flows and identify usability gaps

Continuous Iteration: Run 2–3 user validation cycles per month, using behavioral data, funnel metrics, and UX telemetry to refine designs

Usability Improvement: Drive measurable improvements to onboarding speed, workflow completion rates, and usability task success (85%+ at launch)

Lifecycle Ownership: Support feature development from concept → prototypes → acceptance criteria → launch → post-release refinement

Champion Clarity, Consistency & Design Excellence

System-Level Thinking: Ensure Omni’s navigation, layout, vocabulary, and patterns are consistent across all surfaces

Quality Bar Setting: Partner with design leadership to uphold best practices in IA, interaction design, and accessibility

Experience Architecture Partnership: Align early and often with the Experience Architect to reduce fragmentation and redesign churn

Cross-Functional Partnership & Stakeholder Collaboration

PM Collaboration: Act as the primary design partner to Omni PMs, supporting requirement definition, acceptance criteria, and prioritization

Engineering Partnership: Work closely with developers during handoff, refinement, and testing to ensure accurate implementation

Data & Insights Alignment: Incorporate analytics, funnels, and user telemetry into design decisions

Internal Advocacy: Communicate design decisions, progress, and insights to cross-functional stakeholders (engineering, PM, architecture, leadership)

Qualification

UX/Product DesignInteraction DesignPrototypingUser ResearchFigmaAI-Powered WorkflowsSystems ThinkingAgile CollaborationCustomer ObsessionCommunication SkillsProblem SolvingStrategic Thinking