Apply on Employer Site

The New York Racing Association · 1 day ago

Director Pari-Mutuel Operations

Jamaica, NY

Full-time

Onsite

Lead/Staff, Director/Executive

$126K/yr - $189K/yr

5+ years exp

The New York Racing Association is seeking a Director of Pari-Mutuel Operations to oversee all aspects of pari-mutuel wagering at Belmont Park and Saratoga Race Course. This role is responsible for ensuring the integrity, efficiency, and regulatory compliance of wagering systems while managing a team to deliver an excellent customer experience.

AssociationEquestrianNon ProfitSports

Responsibilities

Direct daily mutuel operations across NYRA’s tracks, including live race days and simulcast operations while interfacing with NYRABets digital platforms, as needed

Oversee mutuel clerks, money room and supervisory staff, ensuring efficient customer service and accuracy in all transactions

Coordinate with NYRA’s tote provider to ensure system reliability, integrity, and rapid resolution of technical issues

Work closely with customer service, hospitality, and NYRABets teams to ensure wagering is seamlessly integrated into the broader guest experience

Ensure strict adherence to New York State Gaming Commission regulations and internal protocols governing wagering activities

Serve as NYRA’s point of contact with the New York State Gaming Commission for mutuel-department related matters

Ensure compliance with all applicable laws, rules, and regulations governing pari-mutuel wagering, tote systems, and settlement procedures

Implement internal controls and auditing processes to safeguard wagering integrity and minimize operational risk

Track handle performance across pools, tracks, and channels; analyze trends to identify opportunities for growth

Oversee statistics related to daily mutuel pools and assist in reporting to state regulators and industry stakeholders, as required

Develop and manage departmental budgets, staffing plans, and cost-control measures

Work with the Customer Experience team to improve the on-track and digital wagering experience for on-track customers

Support marketing initiatives aimed at increasing wagering participation and enhancing customer experience

Leverage customer feedback and wagering data to inform product design and service enhancements

Develops tactical and operational plans for the Pari-Mutuel Operations team and supports organizational objectives and business goals

Oversees multiple supervisors and teams, ensuring smooth execution of wagering operations

Manages budgeting, forecasting, and resource allocation to optimize financial and operational performance

Leads process improvement initiatives to streamline operations, reduce costs, and enhance customer satisfaction

Acts as a liaison between operational teams and senior leadership, providing insights and recommendations for strategic growth

Ensures compliance with all licensing, regulatory, and risk management requirements related to wagering operations

Responsible for managing operational aspects of their team (e.g., workflow, performance, and compliance), as well as ensuring the achievement of team goals within established timelines and budgets