Apply on Employer Site

Eaton · 20 hours ago

Customer Service Representative - Tier 1

Syracuse, NY

Full-time

Onsite

Mid Level

$46K/yr - $67K/yr

3+ years exp

Eaton is a company focused on providing innovative solutions in the electrical and industrial sectors. They are seeking a Customer Service Representative - Tier 1 to handle customer inquiries, manage orders, and ensure high-quality service while adhering to standard operating procedures.

Electric Vehicle

No H1B

Hiring Manager

Elizabeth E.

Responsibilities

Communicates directly with customers and outside sales representatives via phone and email to assess, schedule, expedite and answer customer's requests to effectively service customer and distributor requirements. Obtain department assistance as necessary for the more complex inquiries and issue resolution

Knowledge of Crouse-Hinds products, applications, sales organization and distributor functions, ordering system, product scheduling and shipping systems, invoicing functions and use of SAP

Maintain phone coverage as needed and respond to emails from the general email box

Advise customers of product availability, price, and order management questions

Accurately processes all customer requests including purchase order changes (adds, cancellations, routing changes, applying quotes, replacements), credit/billing requests and customer complaints which are received via phone or email

Identify opportunities for standards, specifications and orders and communicate to field and or Customer Service Manager as appropriate, to maximize sales

Recommend products and possible substitutions of products to service customer requirements in line with the Eaton Crouse-Hinds World-Class-World Wide concept and E & O list

Understand C360 and how to populate account information. Responsible for capturing and processing 90% of all calls into Service Requests

Provide five questions to be published to Nanorep weekly

Participate in all company sponsored training sessions to improve product knowledge and prepare for more technical responsibilities

Rotate through an 8am-7pm coverage shift and holiday schedule to ensure after hours coverage

Qualification

Customer serviceSAPC360SalesforceCrouse-Hinds productsSharePointCommunication skillsProblem-solving skills

Required

Bachelor's degree from an accredited institution OR High School degree AND a minimum of three (3) years of experience in a customer service environment

Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1, H-1B, H-1B cap registration, O-1, E-3, TN status, 1-485 job profitability, etc

No relocation is offered for this position. All candidates must currently reside within 50 miles of Syracuse, NY to be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation