EssilorLuxottica · 1 month ago
Customer Service Representative (1st Shift)
Pittsfield, MA
Full-time
Onsite
Senior Level
$15/hr - $22.47/hr
5+ years expEssilorLuxottica is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. The Customer Service Representative is responsible for resolving order errors, providing excellent customer service, and communicating effectively with both internal and external customers.
EyewearHealth CareProduct Design
Responsibilities
Analyzes and resolves order errors and inconsistencies
Uses effective problem-solving techniques to resolve exceptions
Applies critical thinking and attention to detail to ensure customer satisfaction
Follows proper procedures and guidelines for resolutions
Navigates efficiently in all system applications
Process data entry orders
Applies proper level of urgency relative to resolution to exceed expectations
Internal Communication –Store Associates, Leadership, Brand Teams, other Departments, Team Members, Manufacturing Labs, and Distribution Centers
External Communication – Luxottica Retail Vendors, Shipment Couriers, and Outside Labs
Qualification
Required
High School diploma
5+ years Customer Service experience
Excellent communication techniques, which includes employing courteous language and proper grammar
Excellent critical thinking and problem-solving skills
Excellent verbal and written communication skills
Excellent active listening and comprehension skills
Ability to demonstrate empathy to all situations
Ability to negotiate win/win resolutions
Ability to multi-task and prioritize handling of issues in a high stress/high pressure work environment
Ability to be self-reliant and resourceful
Proficient computer skills
Experience with Microsoft Excel
Solid knowledge of Microsoft Office environment
Ability to work extended business hours and weekend hours on a rotating basis
Preferred
Associate degree
Intermediate Optical Knowledge
Benefits
Health care
Retirement savings
Paid time off/vacation
Various employee discounts
Company
EssilorLuxottica
EssilorLuxottica is an ophthalmic company that specializes in the design, manufacture, and marketing of eyewear products.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.89BKey Investors
Meta
2025-07-08Post Ipo Equity· $3.53B
2025-06-03Post Ipo Debt· $1.14B
2024-08-29Post Ipo Debt· $2.22B
Leadership Team
Juliana Chua
Head | Digital Innovation (Global SSC)
Olivier Bardot
Head of IT Shared Services Centers for Enterprise Applications
Recent News
2026-01-16
Company data provided by crunchbase