Apply on Employer Site

Yendo · 1 month ago

Title Operations Team Lead

Dallas

Full-time

Onsite

Mid, Senior Level

Yendo is seeking an experienced and highly organized Team Lead – Title Operations to oversee a team of specialists responsible for managing the full vehicle title life cycle. This role involves ensuring compliance with state-specific DMV regulations, maintaining operational efficiency, and driving team performance through coaching and mentoring. The ideal candidate will have proven leadership abilities and strong problem-solving skills.

Artificial Intelligence (AI)Consumer LendingCredit CardsFinancial ServicesFinTech

Responsibilities

Supervise and guide Title Operations Specialists, ensuring accuracy, efficiency, and compliance across all title-related tasks

Provide coaching, training, and performance feedback to team members to support professional growth and skill development

Monitor daily workflows and allocate resources to ensure timely completion of title processing, account closures, and DMV submissions

Act as the point of contact for escalated issues, resolving complex cases while maintaining team accountability

Ensure all title applications, lien placements, and releases are processed in accordance with state DMV regulations

Review rejected applications and support the team in resolving discrepancies or compliance-related challenges

Oversee validation of incoming titles for accuracy and completeness prior to processing

Support team members in managing customer inquiries and documentation requests, ensuring clear and professional communication

Build and maintain strong working relationships with lienholders, dealerships, and DMV offices to streamline title resolution

Handle sensitive or escalated customer issues, ensuring timely resolution and protecting customer satisfaction

Track and report on team performance metrics, workflow volumes, and turnaround times

Ensure payments, title packets, and outgoing documentation are handled accurately and on time

Oversee mail retrieval, distribution, and title tracking to maintain clear visibility and accountability

Identify opportunities to streamline processes, reduce errors, and improve compliance

Partner with management to implement operational changes and support special projects

Promote a collaborative and adaptable team culture that aligns with company goals

Qualification

Title processing knowledgeDMV compliance understandingLeadership experienceCRM proficiencyProblem-solving skillsCommunication skillsOrganizational skillsTime-management skills