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Seek Now · 2 months ago

Senior Product Manager-Data Capture and Field Experience

United States

Full-time

Remote

Senior Level

6+ years exp

Seek Now is transforming property inspections through technology, data, and human expertise. In this role, you will own the end-to-end field experience for inspections, focusing on the mobile application and data-capture technologies to improve inspection processes.

B2BIndustrialInsuranceInsurTechReal EstateSoftware Engineering

Responsibilities

Own the roadmap for the inspections mobile app (iOS/Android): tasking, guidance, offline-first workflows, and on-device quality checks

Define requirements for reliability (spotty connectivity, battery constraints, device variability) and measurable app performance SLAs (startup time, crash-free sessions, sync success rate)

Prioritize safety/usability features for field conditions (hands-busy, glare, PPE, cold/heat, accessibility)

Lead integrations and workflows for cameras, 360°/thermal imagery, LiDAR/AR measurement, barcode/QR, GPS/geofencing, and drone capture where applicable

Establish capture standards, on-device guidance, and automated quality gates (framing, blur, exposure, coverage completeness)

Partner with Platform and AI/ML to deploy on-device or near-edge models (e.g., CV for photo quality/categorization, measurement verification, anomaly detection) and human-in-the-loop review patterns

Define evaluation metrics and online/offline tests for model performance in real-world conditions; manage guardrails and fallback behavior

Own product usage analytics for the field app and capture tools (event taxonomy, funnels, cohort analyses) and publish a recurring Field Experience Report with adoption, task completion, rework rate, and capture-quality KPIs

Run structured experiments (A/B, switchback where relevant) to improve time-on-task, first time right, and NPS/CSAT

Maintain a Field Voice of Customer backlog from ride-alongs, inspector councils, in-app feedback, and internal submissions; synthesize insights into prioritized themes with linked evidence

Track industry trends (devices, mobile OS, imaging, drones, regulations) and translate developments into product implications

Write clear PRDs, user stories, acceptance criteria, and release notes; coordinate UAT with field leads; partner with Ops for rollouts, training materials, and change management

Ensure compliance with privacy, safety, and regulatory requirements across capture and storage

Qualification

Product ManagementMobile UXData CaptureAI/ML IntegrationAPIs/SDKsMobile AnalyticsExperimentationCustomer EmpathyCuriosityCommunication

Required

6–10+ years in Product Management, with significant ownership of mobile/field workflows or data-capture products in B2B or operations-heavy environments

Proven work with mobile UX in harsh environments, offline-first design, and hardware/SDK integrations (camera, sensors, mapping)

Comfortable with APIs/SDKs, mobile analytics, and data models; can partner deeply with engineers on trade-offs (performance, device fragmentation, edge/near-edge processing)

Familiar with computer vision and on-device/near-edge AI evaluation and guardrails; pragmatic about when to automate vs. assist

Excellent writer/presenter who can align field stakeholders, execs, and delivery teams

Skilled at structured interviews and synthesizing qualitative + quantitative signals into decisions

Naturally curious about emerging tools and trends; experiment responsibly and apply them to real workflows

Hands-on with instrumentation and analytics (e.g., User Pilot/Mixpanel) and running experiments; can define success metrics and interpret results