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State Farm · 5 hours ago

Claim Specialist-Auto/Property-Hybrid

Tempe, AZ

Full-time

Hybrid

Entry, Mid Level

$59K/yr - $82K/yr

State Farm is a leading insurance company dedicated to making the world a better place. They are seeking Claim Specialists to assist customers through the claims process by investigating, evaluating, negotiating, and settling claims while providing exceptional service.

Insurance

Responsibilities

Investigating, evaluating, negotiating, and settling claims

Applying knowledge of policies and insurance regulations when determining coverage, liability, & damages

Handling high-volume inbound and outbound calls, tailoring each conversation to the specific merits and details of the claims being handled, written correspondence and/or various electronic media

Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment

Supporting our customers through personalized, caring, and simple interactions

Qualification

Claim handling practicesEstimating software proficiencyInsurance policy knowledgeCommunication skillsCritical thinkingOrganizational skillsEmpathy skillsResourcefulnessAccountabilityNegotiation skills

Required

Bachelor's degree in a related field or equivalent work experience

Experience as a Claim Specialist in the insurance industry, specifically in auto and/or property claims

Proficiency in using CCC, Xactimate, XactContents, and other estimating/evaluation software tools

Strong knowledge of auto and/or property insurance policies, coverage and claim handling practices

Familiarity with state or local regulations and compliance requirements

Proven ability to assess damages, estimate repair costs, and negotiate settlements

Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders

Proven effective empathy and de-escalation skills to handle difficult/emotional conversations with a customer-minded focus

Detail-oriented with strong organizational and analytical skills

Strong critical thinking and decision-making skills

Ability to multi-task across technical platforms

Accountability

Resourcefulness

Employees must successfully complete all required training, including applicable proficiency and licensing exam(s) and background checks required of various state(s)