Alcon · 1 month ago
Sr. Associate I, Field Technical Service Engineering - Remote Tracy, CA
United States
Full-time
Remote
Entry, Mid Level
$42.31/hr - $63.46/hr
2+ years expAlcon is a company passionate about enhancing sight and helping people see brilliantly. They are seeking a Sr. Associate I in Field Technical Service Engineering to provide technical advice, perform maintenance, and manage customer relationships for Alcon equipment at various sites.
Health CareManufacturingMedical Device
Responsibilities
Perform corrective and preventive maintenance, retrofits, upgrades and system installations
Establish and maintain a high level of customer satisfaction
Promptly address customer concerns, quality assurance and medical safety issues
Manage daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional and cross-functional teams
Maintain all administrative responsibilities in a timely and accurate manner
Assist Sales, Clinical and In-house teams including other Field Engineers as needed
Manage inventory, keep accurate records, and promptly return unused and failed parts
Promote service contract offerings and assist Inside Sales Specialist in selling service agreements to customers within the assigned territory
Qualification
Required
Associate's degree or equivalent years of directly related experience
The ability to fluently read, write, understand, and communicate in English
2 years of Relevant Experience
Preferred
Resolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments
Experience working with advance medical devices and with medical devices that use lasers
Accustomed to working with hospital operating room and surgery center protocols
Working knowledge of ServiceMax / CRM tools
Ability to lift 50 pounds – i.e., tools, replacement parts, etc
Travel Requirements: approximately 30% overnights
Benefits
Health
Life
Retirement
Flexible time off for exempt associates
And much more
Company
Alcon
Alcon specializes in developing and manufacturing innovative medicines and devices to serve the cycle of eye care.
10001+ employees
H1B Sponsorship
Alcon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (27)
2024 (35)
2023 (12)
2022 (15)
2021 (45)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
unknown2010-12-15Acquired
2002-03-21IPO
Leadership Team
David Endicott
Chief Executive Officer
Tim Stonesifer
Chief Financial Officer
Recent News
Business Wire
2026-01-07
Medical Device Network
2026-01-07
MarketScreener
2026-01-06
Company data provided by crunchbase