OEC Group ยท 13 hours ago
Customer Service Coordinator
San Diego, CA
Full-time
Hybrid
Entry, Mid Level
$22/hr - $28/hr
2+ years expOEC Group is one of the top freight forwarders in the transportation industry, providing logistics and information services to a vast customer base. The Customer Service Coordinator will be responsible for managing client shipments, providing updates, and ensuring customer satisfaction while collaborating with various internal teams.
AutomotiveTransportation
Responsibilities
Validate and confirm all ocean/trucking/rail/air shipment bookings
Manage shipments from origin to final destination to ensure customer satisfaction
Provide shipment updates to clients including location tracing, pickup numbers, estimated time of arrivals, and last free day notices
Build customer relationships and provide excellent customer service
Manage daily emails/phone calls from customers and other OEC offices regarding shipment details
Relay customer inquiries to the appropriate departments and provide the customer answers
Use daily customer service reports to ensure all release requirements have been met before containers arrive at their final destination
Qualification
Required
Minimum 2 years' experience in a freight forwarding role is required; preferably in a customer service or operations role
Proficiency with Microsoft Office including Outlook, Teams, Word, and Excel
Clear and effective communication skills
Preferred
Previous experience using the ERP system, CargoWise One
Previous experience handling or selling ocean and/or air services
Bachelor's degree or higher
Benefits
Hybrid work schedule (1-day a week working from home); laptop provided by OEC Group.
10-days PTO (Paid Time Off), Employee Appreciation Days, Paid Holidays, Sick/Flex time.
Full Health Insurance coverage including medical, dental, vision, term life, and accident insurance.
401K retirement plan with 3% company match.
Discounted pet insurance - woof! woof! meow!
Annual performance bonus and mid-year reviews for salary increases.
Company
OEC Group
OEC Group is a logistics company that offers ocean freight, air freight, and export services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jim Abbott
NATIONAL CUSTOMS DIRECTOR
Recent News
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