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Project Transition · 1 month ago

Office Manager/Admissions Coordinator

Memphis SSH, Cordova, TN, US

Full-time

Hybrid

Mid Level

$40K/yr - $45K/yr

Project Transition is dedicated to enabling individuals with serious mental illness and co-occurring disorders to live meaningful lives in their communities. The Office Manager/Admissions Coordinator will support office operations and manage the admissions process, working closely with various teams to ensure compliance and effective communication with members and external providers.

Health CareMental Health

Responsibilities

Update program telephone list as needed

Update Member residential assignments as needed

Support with uploading documents into the Electronic Health Record (EHR) including (but not limited to) the following:

Collaborate with the PD and Case manager to ensure Census and Spacelist is correct and updated weekly

Run EVS (Eligibility Report) on all Members weekly

Ensure Member Treatment History is current in EHR

Order Supplies Monthly

Ensure enrollment grid is up to date daily by 10 AM and submit reports as required

Complete Program Contact Compliance Tracker daily and provide updates to PD as requested

Complete continuing educational requirements as aligned with regulatory compliance

Attend supervision sessions and meetings as scheduled with direct supervisor

Ensure the facility remains in compliance with state and licensure requirements and all facility needs are handled in a timely manner

Other duties as assigned by the Program Director

Contribute to continuous process improvement in best practices, and systems such as admissions tracking and tools and other documents, resources utilized by the admissions team

Independently and collaboratively manages the admissions process end-to- end

Facilitates interactions with member, collateral contacts, family, medical providers, and referral sources

Manages and implements electronic health record related functions as they apply to the admission process and functions

Works collaboratively with the Clinical Team to gather and provide needed information for clinical assessment

Submits authorizations with Managed Care Organizations and other payors as appropriate

Prepares internal admissions reports/deliverables as assigned

Coordinates pre-admission tasks and processes related to the compilation of clinical information, scheduling of tours, and off-site evaluations and ongoing consultation with the member, family and associated professionals

Maintain positive communication management with statewide providers including but not limited to hospitals, respite units, mobile crisis, foster care agencies, DCS, community advocacy groups, the criminal justice system, local law enforcement, and other sources of referrals

Elicits, compiles and documents admissions relevant information including demographics, clinical history, and status, psychosocial and family information, historical course of treatment and provider placements, health statues, identification of the individual’s personal goals and self -perceived needs, substance use and funding information

Brand Champion for the organization, clearly, professionally, and consistently articulating the company’s mission, values, services, and case studies during contacts with referral sources

Remain informed of developments in healthcare to support the organization’s focus on growth, initiative, and innovation

In situations where Project Transition services are not appropriate; communicates with referral source and provides additional resources as able

Participate in departmental meetings as scheduled

Qualification

Microsoft software proficiencyAnalytical skillsMulti-taskInterpersonal skillsFlexiblePatientEfficientWilling to helpSelf-directed team playerMaintain confidentiality