Aegis Worldwide · 1 month ago
Sales Assistant / Inside Customer Service
Elk Grove Village, Illinois
Full-time
Onsite
Entry Level
2+ years expAegis Worldwide is seeking a reliable and organized Sales Assistant / Inside Customer Service professional to support their Key Account Manager and sales team. This role involves managing customer orders, handling inquiries and claims, and ensuring a smooth customer experience while collaborating with multiple departments.
Human ResourcesRecruitingStaffing Agency
Responsibilities
Manage customer orders from offer to purchase order, ensuring all sales terms are met
Process orders in the company system and confirm deliveries with production as needed
Communicate daily with customers regarding order status and updates
Handle customer claims and forward to the quality department as appropriate
Assist the Key Account Manager with monthly reports, metrics, and statistics
Maintain professional, timely, and courteous communication with all customers
Process shipping paperwork, including labels, packing slips, and invoicing
Collaborate with all departments to support efficient operations and customer satisfaction
Qualification
Required
2+ years of office experience, preferably in customer service, sales, or inside sales
Fluent in English (written and verbal)
Strong communication, organizational, and multitasking skills
Comfortable working under pressure and managing multiple priorities
Experience with numbers/metrics; proficiency in Excel and Office 365
Customer-facing experience as the first point of contact
Reliable, self-managed, and detail-oriented
High school diploma required
Preferred
Spanish is a plus
Higher education is a plus
Company
Aegis Worldwide
Aegis Worldwide is a staffing agency that offers employment opportunities and recruitment services to job seekers.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Devin Hussey, SHRM-CP
Human Resources Business Partner
Company data provided by crunchbase