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Lucid Motors · 1 month ago

Delivery Associate

McLean, VA

Full-time

Onsite

Entry, Mid Level

$28/hr - $35/hr

2+ years exp

Lucid Motors is a company dedicated to leading the future in luxury electric vehicles. As a Delivery Associate, you will facilitate the delivery of customer vehicles, ensuring readiness and providing an exceptional customer experience through personalized guidance on vehicle features.

AutomotiveAutonomous VehiclesElectric VehicleTransportation

Responsibilities

Manage a pipeline of assigned deliveries through regular communication with Sales Specialist to align on delivery readiness

Conduct pre-delivery conversations with customers to confirm delivery details and set clear expectations

Guide customer through the key features and functions of their Lucid vehicle and tailoring the experience to their needs, whether at a delivery center, virtually, or an offsite location

Conduct post-delivery conversations with customers to address any questions which may arise after the day of delivery

Manage a pipeline of lease-end customers to schedule grounding of their vehicle upon lease maturation, scheduling appointments to ensure timely return of vehicles

Conduct lease-end vehicle intake appointments

Represent Lucid by articulating our technological, design, and quality advantages over competitors to benefit the customer’s purchasing decision

Utilize Salesforce to document essential details such as inbound/outbound activity, information during the delivery ceremony, and delivery specifications

Show a commitment to refining and adapting your approach to continuously enhance the customer experience, using feedback and customer delivery outcomes as guideposts

Manage vehicle readiness for all customer deliveries in your pipeline, including final quality check prior to vehicle handoff

Prep and stage vehicles in delivery area prior to customer appointments

Accurately complete required paperwork and collect necessary documents to finalize delivery or complete grounding of a lease return

Book and track final mile transport as necessary, coordinating with the customer and carrier

Assist with daily operations as needed

Qualification

Customer facing experienceSalesforce proficiencyLuxury retail experienceOrganizational skillsEmpathyPassion for electric vehiclesInterpersonal skillsProblem solvingCommunication skillsActive listening

Required

2-5 years of customer facing professional experience

Excellent interpersonal and organizational skills with the ability to relentlessly prioritize and problem solve

Comfortable navigating ambiguity

A Bachelor's degree or equivalent experience in business, sales, or related discipline

Ability to engage with all customers and members of the Lucid community in an authentic and courteous manner

Demonstrates a passion and enthusiasm for Lucid products and technological advances

Ability to gauge customer's requirements and interests to deliver a personalized and relevant interaction

Possesses strong relating skills including strong oral and written communication, empathy, and active listening ability

Ability to continually refine and adjust engagement approach to improve customer experiences through feedback and review of customer delivery outcomes

Ability to prioritize and schedule tasks independently that places the delivery experience at the center of their decision making

Takes ownership and responsibility for studio assets, including high-value Lucid customer vehicles

Demonstrates a passion for electric vehicles and premium vehicle markets

Is responsible for introducing our customers to their vehicle and creating a memorable orientation experience

Manages and overcomes customer feedback in a cordial and calm manner

Acts with urgency and champions excellence in all company objectives

Available to work weekends, evenings, nights, and holidays as needed

Valid driver's license with no suspensions within the past year. Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire

Deliveries may occur both in Lucid facilities or at a remote location, so both local and overnight travel will be required on occasion

Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation