Apply on Employer Site

Saxbys · 1 month ago

Cafe Operations Manager

Bethlehem, PA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Saxbys is seeking a passionate Cafe Operations Manager to lead a dynamic team and create a thriving cafe environment by Lehigh University. This role involves overseeing cafe operations, driving excellence in team development, community leadership, and financial management to ensure exceptional guest experiences and achieve business goals.

CateringCoffeeFood and BeverageRestaurantsRetail

Work & Life Balance

Responsibilities

Build and maintain a high-performing team through effective recruiting, training, coaching, and development

Conduct regular quality assurance checks, audit performance to look for and correct inconsistencies in execution, and maintain a culture of hospitality within the cafe

Remain up-to-date on all cafe operations in order to train and coach on all cafe roles

Make SOPs easily accessible to the team and maintain operational integrity by ensuring team members are following all listed steps

Issue Coaching & Counseling forms when necessary and conduct involuntary terminations should they be required

Provide regular updates to your team on new rollouts, changes in procedure, updates on policies, etc

Ensure these communications exhibit our mission to Make Life Better

Ensure accuracy in inventory counts and review and approve Orders & PARS Inventory Worksheet

Drive cafe profitability through effective management of labor, inventory, and cost of goods sold

Analyze financial data to identify opportunities for improvement and implement strategies to increase revenue and control expenses

Develop meaningful relationships within the local community to establish the cafe as a valued community partner

Plan and execute outreach initiatives that drive brand awareness and sales growth

Qualification

Team DevelopmentFinancial ManagementCommunity EngagementGuest ExperienceOperational ManagementRecruiting SkillsAdaptabilityCommunication SkillsLeadership

Required

2+ years of food service management experience, preferably at Saxbys

Demonstrated success in team leadership and development

Support, exhibit, and promote Saxbys Mission and Core Values in all daily activities

Valid driver's license if required to drive

Able to stand, walk, and smile for extended periods of time

Able to stoop and kneel

Push, pull, lift or carry up to 35 lbs

Ascend or descend ladders, stairs, ramps

Preferred

Experience managing financial performance in a retail or hospitality setting

Company

Saxbys

Glassdoor3.9

Saxbys is a national education company – disguised as a coffee company – on a mission to Make Life Better by supporting and empowering the next generation of leaders and entrepreneurs through experiential learning.

Founded in 2005

Philadelphia, Pennsylvania, USA

501-1000 employees