Roo · 1 month ago
Hospital Success Partner
United States
Full-time
Remote
Mid Level
$110K/yr - $145K/yr
3+ years expRoo is a company that has created the first B2B labor marketplace in animal healthcare connecting veterinary professionals with hospitals. As a Hospital Success Partner, you will manage relationships with hospital partners to ensure their satisfaction and growth, leveraging data insights to enhance their experience and address challenges.
FreelanceHealth CareHospitalVeterinary
Responsibilities
Serve as the main point of contact for hospital partners post-onboarding, ensuring long-term satisfaction and growth
Analyze hospital utilization patterns and design tailored success plans to optimize fulfillment and reduce churn
Host regular check-ins, webinars, and events to foster strong partnerships
Collaborate with internal stakeholders to proactively address issues and identify cross-sell or upsell opportunities
Use data insights to identify underutilized hospitals and re-engagement opportunities
Contribute feedback loops to Product, Marketing, and BD to enhance the hospital experience
Qualification
Required
3+ years in account management, business development, or customer success (healthcare or veterinary field strongly preferred)
Proven experience managing B2B relationships and achieving measurable growth outcomes
Analytical thinker, able to use data to drive decisions
Excellent communication and presentation skills
Proficient in CRM systems (HubSpot, Zendesk) and data visualization tools
Willingness to travel up to 50%
Benefits
Accelerated growth & learning potential.
Stipends for home office setup, continuing education, and monthly wellness.
Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans.
401K
Unlimited Paid Time Off.
Paid Maternity/Paternity and reproductive care leave.
Gifts on your birthday & anniversary.
Opportunity for domestic travel, including for regional team building events.
Company
Roo
Roo is an online veterinary relief service platform that allows vet professionals to secure freelance work.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$16.65MKey Investors
Jackson Square VenturesFloodgate
2022-09-02Series A· $11M
2021-05-07Seed· $5.65M
2020-01-09Debt Financing
Leadership Team
Lisa Hu
Co-Founder, Former CEO
Recent News
Company data provided by crunchbase