Labelmaster · 2 months ago
Customer Success Advocate Ecomm
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$20/hr - $24/hr
5+ years expLabelmaster is a company that helps businesses manage hazardous materials safely. They are looking for an experienced Customer Success Advocate to manage customer channels, meet performance metrics, and support internal and external customer relationships.
Transportation
Responsibilities
Being physically present at the worksite when required
Manages and supports EV and Specialized customer program order based channels
Understanding complex product applicability information, such product to vehicle compatibilities
Meets and exceed metrics for:
Number of calls handled, ASA(Average Speed of Answer), AHT(Average Handle Time – call and after-work), AR (abandoned Rate), Conversion Rate (CR)
Receiving, processing, and documenting orders, product pricing requests, product availability inquiries, order status request, billing inquiries, and complaints
Escalating inquiries according to their urgency
Works with internal partners, Sales, Marketing, Product Management, and Manufacturing to address Customer Opportunities, sales quotes, and complaints
Qualification
Required
Customer Service experience required
Problem resolution and triage experience required
CRM Experience required
Familiarity with ERP/CRM Systems required
MS Office suite skills required (Outlook, Excel, Word, Powerpoint)
Adept at using multiple systems and tools to support Customer engagement, including Dynamics365, Power BI reports and internally developed software applications
Solid understanding of Customer Satisfaction metrics (NPS)
Strong understand of Continuous Improvement practices, leveraging systems and processes to improve Customer experience and internal efficiencies
Understanding complex product applicability information, such product to vehicle compatibilities
Being physically present at the worksite when required
Manages and supports EV and Specialized customer program order based channels
Meets and exceed metrics for: Number of calls handled, ASA(Average Speed of Answer), AHT(Average Handle Time – call and after-work), AR (abandoned Rate), Conversion Rate (CR)
Receiving, processing, and documenting orders, product pricing requests, product availability inquiries, order status request, billing inquiries, and complaints
Escalating inquiries according to their urgency
Works with internal partners, Sales, Marketing, Product Management, and Manufacturing to address Customer Opportunities, sales quotes, and complaints
Preferred
5 Years minimum customer service experience preferred
Power BI report consumption skills preferred
Quick learning skills for software applications preferred
Desired: Knowledge of Dangerous Goods regulatory environment and/or Automotive supply chain
EV/Automotive parts supply chain experience preferred
Benefits
Health Insurance
Dental & Vision Insurance
Life Insurance
Medical & Childcare Flexible Spending Accounts
Education Assistance
401(k) with Matching
Fitness Bank
Pre-tax Transit Program
PTO Bank
Paid Holidays
Paid Diversity Days
Volunteer Time Off
Referral Bonus Program
Competitive wage ($20-$24 hourly)
Hybrid work schedule
Company
Labelmaster
Labelmaster is a logistics company offering safety and regulation compliance services.
201-500 employees
Funding
Current Stage
Growth StageRecent News
2025-08-06
Company data provided by crunchbase