Gainwell Technologies · 2 weeks ago
EDI Helpdesk Representative - Tucker, GA (Hybrid)
Tucker, GA
Full-time
Hybrid
New Grad, Entry Level
$29K/yr - $42K/yrGainwell Technologies is a company that values contributions and offers opportunities for career growth. As an EDI Helpdesk Representative, you will assist in improving the health and well-being of community members by addressing provider inquiries and ensuring accurate processing of member updates.
Health CareInformation Technology
Hiring Manager
Craig Murphy
Responsibilities
Answers telephone calls using an automated system and responds to basic to moderately complex provider questions and/or forwards call to appropriate personnel
Conducts outbound calls to resolves written provider requests/inquiries
Processing member updates for audit and reporting purposes and verifying the accuracy of the updates
Adhere to the client’s SLAs and consistently meet production targets
Interfaces with team personnel, management, and customers in reference to customer service issues
Communication skills both written and oral
Qualification
Required
High School Diploma is required
Ability to multitask, work with multiple computer applications, work independently, follow oral and written directions
Communication skills both written and oral
Preferred
Healthcare/Medicaid work experience is a plus
Outstanding customer service with call center background a plus
Knowledge of basic helpdesk software, computer software and Microsoft Office applications
Benefits
Generous, flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies
Company
Gainwell Technologies
Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.
Founded in 2009
10001+ employees
H1B Sponsorship
Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (78)
2023 (56)
2022 (96)
2021 (33)
Funding
Current Stage
Late StageTotal Funding
$1M2023-06-06Grant· $1M
Leadership Team
Paul N. Saleh
President and Chief Executive Officer
Gary Call
Chief Medical Officer
Recent News
bloomberglaw.com
2025-12-12
GlobeNewswire
2025-12-11
Company data provided by crunchbase