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WRMC, Inc. · 1 month ago

Concierge (Part-Time) | Seaholm District - Luxury High-Rise

Austin, TX

Part-time

Onsite

New Grad, Entry Level

$20/hr - $22/hr

Worth Ross Management Company is an award-winning industry leader in HOA management, seeking a part-time Concierge for their Seaholm District luxury high-rise. The role involves providing exceptional customer service to residents and guests, managing access to the building, and maintaining a safe and secure environment.

ConstructionLifestyleReal Estate

Responsibilities

Communicates effectively and demonstrates good customer service skills to residents, guests, vendors and other staff members

Identifies and clarifies the residents' needs and desires. Answers questions and provides solutions

Seeks the way to improve the services that we already provide, or possibly add additional services, by listening to resident comments, observing their usage, and making recommendations to management

Assists residents in scheduling access for authorized vendors to provide services within units

Maintains resident and guest privacy, and the organization's reputation, by always keeping information confidential

Able to understand and react quickly and effectively to any emergency

Responsible for maintaining a safe and secure work environment for all residents, guests and staff. Follows established safety guidelines and immediately reports all hazardous conditions or equipment safety issues to General Manager

Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments

Accurately maintains daily shift notes into Building Link system

Receives packages & deliveries and logs in Building Link system, organizes packages for delivery and delivers to residents as schedule permits

Responds to resident concerns and complaints in a professional and caring manner. Follows up and tries to resolve all such concerns and complaints. Elevates issues to Lead Concierge or AGM if necessary/appropriate

Manages resident relations to ensure a consistently high level of service, including timely and complete resolution of resident concerns and issues, and coordinating special services and requests

Performs other duties and responsibilities consistent with the position as assigned by the AGM or Lead Concierge

Qualification

Customer serviceCommunication skillsOrganizational skillsInterpersonal skillsEmergency response

Required

High school diploma or equivalent

Self-motivated, outgoing, detail-oriented, customer service and customer-focused individual

Excellent interpersonal, communication, and organizational skills

Ability to work independently, and without direct supervision

Ability to multi-task, e-mail, telephone etiquette, take and communicate important messages

Ability to learn and use resident, guest and vendor names consistently

Ability to identify and organize resources to provide a high level of personal service

Ability to communicate effectively and demonstrate good customer service skills

Ability to identify and clarify the residents' needs and desires

Ability to answer questions and provide solutions

Ability to maintain resident and guest privacy, and the organization's reputation

Ability to understand and react quickly and effectively to any emergency

Responsible for maintaining a safe and secure work environment

Ability to accurately maintain daily shift notes into Building Link system

Ability to receive packages & deliveries and log in Building Link system

Ability to respond to resident concerns and complaints in a professional and caring manner

Ability to manage resident relations to ensure a consistently high level of service

Physical demands include the ability to lift 30-50lbs

Ability to stand, sit, and walk

Ability to work at a personal computer, as well as talking on the phone, for extended periods of time

Ability to quickly and easily navigate the building as required to meet job functions

Ability to detect auditory and/or visual emergency alarms and respond quickly and appropriately

Ability to work extended/flexible hours, weekends, and holidays if required by coverage necessary for the building

Ability to respond to emergencies promptly

Ability to communicate, receive, and exchange ideas and information using both spoken and written word

Company

WRMC, Inc.

Serving Communities with Sophistication, Integrity, and Resourcefulness At WRMC, we know communities are not just buildings – they are the people who live, work, and thrive in them.

Founded in 1989